Player Support(Gaming)

3 weeks ago


Singapore Gk Consulting Pte. Ltd. Full time

Our client, a prominent video game development company recognized for its creation of captivating mobile games, has a track record of launching three successful titles, each attracting over 20 million players worldwide. They are in search of a Player Support Specialist to address players' queries and assist in community management.

Responsibilities

  • Provide timely support to customers and answer their queries.
  • Ensure all issues and feedback are properly logged in the support ticketing system.
  • Know our games inside out and ensure all player queries are addressed appropriately.
  • Follow up and reply to store reviews.
  • Support community engagement initiatives
  • Compiling reports and delivering updates on community sentiment and other related community insights.

Requirements:

  • Passionate about gaming
  • Typing speed minimum of 50 WPM
  • Ability to communicate in Mandarin fluently to communicate with internal stakeholders in China.

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