12-month contract
3 weeks ago
12-month contract - Clients Service Centre Officer (Private bank)
.'First Contact' for Singapore and Hong Kong booked Clients regarding the Bank's Digital Platform.
.Analyse and answer/handle the client's enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.
.Maintain the knowledge database of the E-Channel Service Center.
.Document and maintain the Client's requests/enquiries received in the Bank's ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.
.Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.
.Support any ad-hoc tasks / requests as assigned from time to time.
.Provide support as a team also for Hong Kong Public Holidays.
REQUIREMENTS
.Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal oriented communication style
.Meticulous and efficient working style
.Ability to work under pressure
.Able to work with minimal supervision and a team player
.Proactive, hands-on and solutions-oriented
.Good analytical and problem solving ability
.IT savviness
.Degree with at least 1 year of related banking working experience
.Previous experience in client service or call centre is preferred
.Good understanding of Banking and financial products
Salary:$ 3300 - $3800
Location: East
Working hours: Hybrid - 2 WFH / 3 WIO
9am - 6pm
Please state your availability, current and expected salary in the resume.
Tel: 6233 0450
WA: 8755-5290
Bryan Huang (R22104680)
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Bryan Huang| Registration No: R22104680
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