12-month contract

3 weeks ago


Singapore GMP Technologies Full time

12-month contract - Clients Service Centre Officer (Private bank)

.'First Contact' for Singapore and Hong Kong booked Clients regarding the Bank's Digital Platform.

.Analyse and answer/handle the client's enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.

.Maintain the knowledge database of the E-Channel Service Center.

.Document and maintain the Client's requests/enquiries received in the Bank's ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.

.Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.

.Support any ad-hoc tasks / requests as assigned from time to time.

.Provide support as a team also for Hong Kong Public Holidays.

REQUIREMENTS

.Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal oriented communication style

.Meticulous and efficient working style

.Ability to work under pressure

.Able to work with minimal supervision and a team player

.Proactive, hands-on and solutions-oriented

.Good analytical and problem solving ability

.IT savviness

.Degree with at least 1 year of related banking working experience

.Previous experience in client service or call centre is preferred

.Good understanding of Banking and financial products

Salary:$ 3300 - $3800

Location: East

Working hours: Hybrid - 2 WFH / 3 WIO

9am - 6pm

Please state your availability, current and expected salary in the resume.

Tel: 6233 0450

WA: 8755-5290

Bryan Huang (R22104680)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Bryan Huang| Registration No: R22104680



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