Guest Services Supervisor

2 weeks ago


Singapore Hoi Hup Novena Pte. Ltd. Full time

JOB SUMMARY

DUTIES AND RESPONSIBILITIES

  • Effectively supervise and support the day to day operations of the front desk.
  • Ensure all tasks assigned by superior are completed in timely manner, and any outstanding tasks are properly communicated to the Duty Manager/Front Office Manager on duty.
  • Responsible to keep all Front Office Standards and Procedures in line with Marriot Brand Policies.
  • Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning
  • Ensure department policies and procedures are understood by all employees and observed in tasks performed.
  • Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
  • Ensure all guests positive and constructive comments are passed onto the Duty Manager on duty when necessary.
  • Manage all aspects of customer service during the shift in conjunction with, and in the absence of, the Duty Manager/Front Office Manager
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
  • Use every opportunity to promote hotel facilities and maximize hotel revenue.
  • Supervisors are to be able to motivate the junior staffs to upsell and promoting hotel rooms and other outlets in the hotel
  • Must be able to coach and train junior staffs
  • Must be very familiar with Marriott Bonvoy program
  • Must be very familiar with Upsell strategies
  • To carry out cashier duties includes collect payment upon check in / check out


JOB SPECIFICATION

Educational /Academic School, Diploma or Equivalent

Requirements: High College/University degree

Experience: Preferably 2-3 year experience in similar field



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