Program Manager, Digital

2 weeks ago

Singapore Tech Data (singapore) Pte. Ltd. Full time
About the job

We are seeking a Program Manager, Digital to lead our initiatives in the Asia-Pacific and Japan (APJ) region. In this role, you will conduct comprehensive research and analysis of emerging digital trends and technologies, driving a customer-centric approach by prioritizing customer needs and preferences in all digital initiatives. Your responsibilities will include performing digital customer journey mapping, utilizing customer mapping strategies, and collaborating with cross-functional teams to ensure alignment with customer-centric digital initiatives.

Job Responsibilities

  • Lead strategic projects concerning potential new digital customer engagement initiatives, guiding direction and prioritization.
  • Conduct research and analysis of emerging digital trends and technologies within the APJ region.
  • Drive a customer-centric approach by prioritizing customer needs and preferences in digital initiatives.
  • Perform digital customer journey mapping to identify touchpoints and optimize the overall customer experience.
  • Utilize customer journeys to tailor digital solutions and communications to specific customer segments.
  • Facilitate collaboration and knowledge sharing among key stakeholders within the organization.
  • Analyze customer feedback and behavior data to continually enhance digital experiences and offerings.
  • Plan personalized strategies to improve the relevance and effectiveness of digital interactions with customers.
  • Monitor key performance indicators related to customer satisfaction, engagement, and retention across digital channels.
  • Lead initiatives to capture and leverage customer insights for strategic decision-making and innovation.
  • Lead the enhancement and differentiation of digital customer journeys, coordinating with multidisciplinary experts across various platforms.
  • Design and support the delivery of country engagement and rollout of the digital program within the APJ region.
  • Implement performance management tracking for all activities to ensure alignment with objectives and optimize outcomes.
  • Help build a customer-centric culture, leveraging the 'Customer First' vision, and promoting corporate values of inclusion, collaboration, integrity, and excellence throughout the organization.

Job Description Program Manager, Digital Knowledge, Skills and Experience:

  • 5-8 years of experience in program management, with a minimum of 3 years in the management of digital initiatives, customer engagement or consulting
  • Bachelor's / Master's degree in business, Marketing, Digital Technologies, or a related field: Essential for providing a strong foundation in business principles, marketing strategies, and technological concepts crucial for success.
  • Customer-Centric Approach: Demonstrated ability to prioritize customer needs and preferences in digital initiatives, ensuring an enhanced overall customer experience.
  • Proven Experience in Leading Digital Initiatives: Demonstrated track record in leading digital initiatives, driving measurable business outcomes.
  • Strong Analytical Skills and Business Acumen: Ability to interpret complex data sets, identify trends, and derive actionable insights, with a deep understanding of business metrics and market dynamics.
  • Effective Communication and Stakeholder Management: Important for conveying ideas, presenting findings, and building relationships with stakeholders, including vendors, customers, and decision-makers.
  • Collaborative and Cross-Functional Team Player: Requires a collaborative mindset, adeptness at fostering collaboration, building consensus, and driving alignment across diverse stakeholder groups.
  • Knowledge of Digital Technologies and Solutions: In-depth understanding of digital technologies, platforms, and solutions, along with staying updated on emerging trends and best practices.
  • Skilled negotiator with a proven track record of advocating persuasively and securing mutually beneficial outcomes.
  • Strong interpersonal skills, comfortable working in multicultural environments.
  • Exceptional organizational and time management abilities, ensuring timely task completion.
  • Capable of thriving under pressure, efficiently managing heavy workloads and meeting deadlines.
  • Committed to upholding social, ethical, and organizational standards in all professional endeavors.
  • Independent worker with a strong sense of accountability, requiring minimal supervision.
  • Empathetic and responsive to the needs and concerns of others.
  • Quick learner, adaptable to new technologies and systems

Don't meet every single requirement Apply anyway.

At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

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