Technical Support Engineer

4 weeks ago

Singapore Landi International (singapore) Pte. Ltd. Full time

About the company

LANDI: Pioneers in Payment and Merchant Solutions

LANDI has been a trusted name in payment and merchant solutions for 18 years, supported by a dedicated team of over 500 employees. Each year, we proudly distribute 8 million POS devices globally.

Our product range includes versatile POS devices, Electronic Cash Registers, and software solutions, all designed to simplify payment processing, sales tracking, inventory management and data capture for businesses.

As a reliable technology partner, our commitment is to provide superior quality products and services to our clients. Innovation lies at the heart of LANDI's operations, driving us to constantly evolve and shape the 'future of commerce'.

Role and responsibilities

As Technical Support Engineer, you will provide technical support to LANDI customers in the APAC region, mainly by answering to JIRA tickets. Depending on the customer type (ISV, distributor, acquirer mainly) and priority, you will:

. Be assigned to JIRA tickets from customers when troubleshooting

. Be able to identify a HW or SW issue and route accordingly

. Be able to perform analysis, reproduce problems and escalate according to LANDI's processes

. Make sure that the ticket is resolved according to the Service Level Agreement in place between LANDI and its customer

. Populate the internal LANDI's knowledge base and FAQ so your experience serves all LANDI's customers worldwide

You are autonomous, accountable, professional and able to do transversal management among various regions. You are curious and like digging into technical issues.

You are experienced in IT and computer science and able to write/debug code on Linux and Android devices.

Ideally you have an experience in payment industry (EMV, Nexo) and security (symmetric and asymmetric cryptography, PKI, encryption, signature).

You have prior experience in Linux and Android development.

You are motivated to join a new team and able to propose improvements and take initiatives in a fresh new international environment.

You may be required to travel in some countries of your region to visit customers.

Experiences & Training

  • Engineering school graduate in IT / computer science.
  • Strong technical skills in software development and QA with Linux and Android devices.
  • Experience in Atlassian products (JIRA/Confluence) and ITSM rules is a plus.

Benefits

  • Competitive salary and performance-based bonuses.
  • Opportunities for career advancement and professional development.
  • Work with a passionate and talented team dedicated to success.

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