Customer Intelligence Analyst

1 week ago

Singapore Procter & Gamble International Operations Sa Singapore Branch Full time
Overview of the Job

As a Customer Intelligence Analyst (CIA), your focus will be ensuring product delivery occurs in accordance with the needs and requirements of our customers (right time, right place, and right product). You are a problem solver that leads issue resolution while continuously improving processes and algorithms to enable touchless operations across our APAC supply chain network to enable strong business results

You will support operations in various APAC Markets in the corresponding local language.

Your team

You will be working in the Singapore Customer Intelligence Centre (SCIC) in Singapore, reporting to a Cluster Manager and will be collaborating with multi-functional teams like Finance, Sales, and Product Supply teams across Asia Pacific markets

What success looks like

Using analytics and business knowledge, you are the expert in the customer order pattern, providing insights and ideas to drive solutions end-to-end to bring greater value for customers and P&G. You will deliver Best-in-class critical metrics including Service, Day Sales Outstanding, Delivery on Time, and respond to customers' requests & enquiries in a timely manner.

Your Responsibilities
  • Collaboration with back-end operations team and physical distribution teams to ensure orders are processed and dropped timely & accurately
  • Handling of order & cash related incidents including non-quality, rejections, returns, shortages, overdue, claims and deductions
  • Analyzing of customer order data to recommend differentiated solutions/service opportunities that contributes to organization's value creation targets
  • Improve existing process/operations with a continuous improvement mindset
  • Participating in credit control communication
Role Requirements
  • Strong academic qualifications with a minimum Diploma education
  • Manage orders and documents with local language proficiency

Japan Market - Native / N1 (JPLT) Business Level Japanese
Korea Market - Korean
Philippines Market - Tagalog
Australia / New Zealand / Malaysia / Singapore - English
Vietnam - Vietnamese
Indonesia - Bahasa Indonesia
Thailand - Thai

  • Data reporting and analysis
  • Operational excellence with an ability to work independently
  • Strong interpersonal and communication skills
  • A customer-oriented mindset
  • Prior experience in the FMCG industry, logistics, order management (OM) and accounts receivable (AR) with an ability to use SAP and data visualization tools (PowerBI / KNIME) will be an advantage.
About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit to know more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.


  • Senior Threat Intelligence Analyst, SPI Threat Intelligence

    Found in: beBee S SG - 4 weeks ago

    Singapore Amazon Full time

    Description Amazon’s Selling Partner Risk (SPR) team within the Selling Partner Services (SPS) space designs and implements policies, tools and technological innovations to protect customers by identifying and preventing abuse worldwide. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions,...

  • Senior Business Intelligence Analyst, Asia

    Found in: beBee S SG - 2 weeks ago

    Singapore Sephora Asia Pte Ltd Full time

    Company: Sephora Asia Pte Ltd Country / Region : Singapore City : Singapore Business group: Selective Distribution Contract type: Permanent Job Function: Digital Reference No.: 226667 Date of publication: 2023.04.11 POSITION Senior Business Intelligence Analyst, Asia ...

  • Senior Business Intelligence Analyst, Asia

    Found in: beBee jobs SG - 1 week ago

    Singapore Sephora Asia Pte Ltd Full time

    Company: Sephora Asia Pte Ltd Country / Region : Singapore City : Singapore Business group: Selective Distribution Contract type: Permanent Job Function: Digital Reference No.: Date of publication: POSITION Senior Business Intelligence Analyst, Asia PROFILE SEPHORA is the world\xe2\x80\x99s leading omni-channel prestige beauty retail brand, and a...

  • Senior Business Intelligence Analyst, Asia

    Found in: beBee S SG - 3 weeks ago

    Singapore Sephora Full time

    SEPHORA is the world\xe2\x80\x99s leading omni-channel prestige beauty retail brand, and a division of LVMH \xe2\x80\x93 Louis Vuitton Mo\xc3\xabt Hennessy. Since our inception in 1969, we have been disrupting the beauty retail category and status quo, breaking conventions to change the way the world sees beauty. As the only truly global beauty retailer...

  • Senior Business Intelligence Analyst, Asia

    Found in: beBee S SG - 2 weeks ago

    Singapore Sephora Full time

    SEPHORA is the world\xe2\x80\x99s leading omni-channel prestige beauty retail brand, and a division of LVMH \xe2\x80\x93 Louis Vuitton Mo\xc3\xabt Hennessy. Since our inception in 1969, we have been disrupting the beauty retail category and status quo, breaking conventions to change the way the world sees beauty. As the only truly global beauty retailer...

  • Senior Business Intelligence Analyst, Asia

    Found in: beBee jobs SG - 1 week ago

    Singapore Sephora Full time

    SEPHORA is the world\xe2\x80\x99s leading omni-channel prestige beauty retail brand, and a division of LVMH \xe2\x80\x93 Louis Vuitton Mo\xc3\xabt Hennessy. Since our inception in 1969, we have been disrupting the beauty retail category and status quo, breaking conventions to change the way the world sees beauty. As the only truly global beauty retailer...

  • Market Intelligence Analyst

    Found in: Talent SG 2A C2 - 2 days ago

    Singapore TRINA SOLAR ENERGY DEVELOPMENT PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the CompanyFounded in 1997, Trina Solar is the world-leading PV and smart energy total solution provider. On 10 June 2020, Trina Solar issues first A-Shares on Shanghai Sci-Tech Innovation Board, becomes the first PV product, PV system and smart energy company listed on the Shanghai Stock Exchange Science and Technology...

  • Intelligence Analyst, Rights Protection

    7 days ago

    Singapore Sportradar Singapore Pte. Ltd. Full time

    Company Description We're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.Job DescriptionOVERVIEWJoin the Rights & Revenue...

  • Customer Success Executive

    1 week ago

    Singapore Trade Intelligence Global Pte. Ltd. Full time

    About Trade Intelligence GlobalTrade Intelligence Global is a leading provider in Global Trade Solutions and has cultivated a reputation for excellence that resonates with industry leaders globally. We offer a suite of value-added trade services that empower businesses to navigate the complexities of global trade seamlessly.Key ResponsibilitiesQualify leads...

  • Developer/Analyst

    1 week ago

    Singapore Customer Capital Consulting Pte. Ltd. Full time

    Responsibilities:As a developer/analyst, you will the part of the team in delivering value-adding and effective Microsoft CRM and PowerApp applications for our government and enterprise clients.You will play an important role in:You will be responsible for application development, implementation, customer training, support and maintenance for both on-premise...

  • Developer/Analyst

    Found in: Talent SG 2A C2 - 1 week ago

    Singapore CUSTOMER CAPITAL CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:As a developer/analyst, you will the part of the team in delivering value-adding and effective Microsoft CRM and PowerApp applications for our government and enterprise clients.You will play an important role in: You will be responsible for application development, implementation, customer training, support and...

  • Senior/Market Research and Competitive Intelligence Analyst

    1 week ago

    Singapore Durapower Technology (singapore) Pte. Ltd. Full time

    Job Title: Senior/Market Research and Competitive Intelligence AnalystDepartment: Strategic DevelopmentJob Description:Durapower, a pioneer in the sale, design, and system integration of cutting-edge lithium-ion batteries, is seeking a Senior Market Research and Competitive Intelligence Analyst. This critical role is centred on enhancing Durapower's...

  • Market Intelligence Analyst

    2 weeks ago

    Singapore Trina Solar Energy Development Pte. Ltd. Full time

    About the CompanyFounded in 1997, Trina Solar is the world-leading PV and smart energy total solution provider. On 10 June 2020, Trina Solar issues first A-Shares on Shanghai Sci-Tech Innovation Board, becomes the first PV product, PV system and smart energy company listed on the Shanghai Stock Exchange Science and Technology Innovation Board.Job Title:...

  • SOC Analyst L2

    Found in: Talent SG 2A C2 - 2 weeks ago

    Singapore ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities•Monitor third party security feeds, forums, and mailing lists to gather information related to the client through automated means•Produce intelligence outputs to provide an accurate depiction of the current threat landscape and associated risk through the use of customer, community, and open source...

  • Security Analyst

    Found in: Talent SG 2A C2 - 2 weeks ago

    Singapore ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities Produce intelligence outputs to provide an accurate depiction of the current threat landscape and associated risk through the use of customer, community, and open source reporting Produce actionable intelligence information for delivery to colleagues and customers in the form of technical reports, briefings, and...

  • Business Intelligence Lead, HQ

    1 week ago

    Singapore Iss Facility Services Private Limited Full time

    We are seeking a talented and dedicated Business Intelligence Lead to join our team. The ideal candidate will be responsible for designing and implementing robust data solutions, creating efficient ETL processes, and developing insightful dashboards using leading Business Intelligence tools. The Business Intelligence Lead will play a key role in transforming...

  • Business Intelligence Lead, HQ

    Found in: Talent SG 2A C2 - 1 week ago

    Singapore ISS FACILITY SERVICES PRIVATE LIMITED Full time

    Roles & ResponsibilitiesWe are seeking a talented and dedicated Business Intelligence Lead to join our team. The ideal candidate will be responsible for designing and implementing robust data solutions, creating efficient ETL processes, and developing insightful dashboards using leading Business Intelligence tools. The Business Intelligence Lead will play a...

  • Marketing Intelligence and Data Analyst Intern

    2 weeks ago

    Singapore Guardant Health Pte. Ltd. Full time

    We are seeking a highly motivated and detail-oriented MarketingIntelligenceand Data Analyst Intern to join our team. This internship offers an excellent opportunity to gain hands-on experience in data analysis, visualization, and interpretation within a dynamic and innovative Healthcare Diagnostics environment.Key Responsibilities:- Assist in collecting,...

  • Senior Analyst, Mandiant Intelligence Services

    Found in: Talent SG 2A C2 - 1 week ago

    Singapore GOOGLE ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesPRODUCT AREAPart of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. By scaling decades of frontline experience, Mandiant helps organizations to be confident in their readiness to defend against and respond to cyber threats.JOB DESCRIPTIONAdvanced Intelligence...

  • Business Intelligence Intern

    Found in: beBee S SG - 2 weeks ago

    Singapore coty Full time

    Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn\'t about conforming to somebody else\'s ideal. It\'s about inclusion and liberating...