ServiceNow Solution Architect

3 weeks ago

Singapore Infosys Compaz Pte. Ltd. Full time

What do we do

At Infosys Compaz(iCompaz), we focus on Digital Transformation for enterprises across industry vertical segments and services. We take clients on a rewarding journey of Digital Transformation, with strengths in AI, Data, User Experience, Cloud, Cybersecurity and Analytics, while also serving clients in their IT management in technology operations, infrastructure, and applications. We serve a comprehensive client network spanning multiple industries and are helping clients meet the challenges of the digital economy in financial services, retail, transportation and logistics, telecom, services, and resource sectors, among others.

Key Responsibilities and Key performance indicators

  • Serve as primary technical point-of-contact for the project and as the face of the development team to the customer.
  • Provides advice on how business services are delivered with a vision for improvement.
  • Stays current on ServiceNow products and applicable integrated technologies
  • Define, at an architectural and design level of detail, technical solutions aligned with our client's business problems and ServiceNow Implementation Best Practices. Works closely with client's enterprise architecture team, Security team and Infrastructure team.
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
  • Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems.
  • Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
  • Write/estimate Stories, monitor developer's work, and own overall quality and delivery of development may perform a portion of development on Stories that cannot be delegated.
  • Leads the Team in implementation of technical best practices, policies, and procedures.
  • Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation
  • Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices.

Qualifications:

  • Minimum of 12+ years overall experience in designing and implementing complex ServiceNow Solutions including CSM, ITSM solutions.
  • 6+ years of proven experience as an architect in designing and implementing ServiceNow ITSM, CSM, Custom applications and integrating with several 3rd party applications.
  • At least 4 end to end ServiceNow and its associated products implementation experience

Why iCompaz

  • iCompaz is a Joint Venture between Infosys Limited and Temasek Holdings, both global leaders in their respective industries, and the JV was created exclusively to bring Digital Transformation capabilities and global skills to the ASEAN market. Temasek Holdings is a global investment company headquartered in Singapore. Infosys is a global leader in next-generation digital services and consulting, headquartered in Bangalore, India.
  • We take pride in our fair employment opportunity. You are welcome at iCompaz regardless of age, race, gender, religion, marital status and family responsibilities, or disability.
  • We offer an inclusive and diverse workplace environment to support your career aspirations. We have a strong emphasis on continuous learning to your professional and personal growth. If you are looking for an opportunity where you would be able to make an impact with what you are good at, and at the same time being able to explore any other area that interests or motivates you, WE'VE GOT YOU COVERED

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