Loss Prevention Officer

4 weeks ago

Singapore Singapore Marriott Tang Plaza Hotel Full time

JOB SUMMARY

Patrol the hotel as part of an overall security function, checking all areas while continuously maintaining a discreet and diplomatic presence that ensures the protection of guests, associates and hotel assets. Control and monitor access to Back Of The House areas and associates' entrance. Input data, monitor and operate the CCTV and alarm system, if required.

DUTIES AND RESPONSIBILITIES

  • Patrol all areas of the hotel noting, recording and informing the management of all potential problems or hazards.
  • Circulate amongst guests and patrons monitoring all matters pertaining to federal or state legislations as well as Marriott's standard and local operating procedures, recording any violations.
  • Keep the MOD, Assistant Director and Director of Loss Prevention informed of all incidents occurring within the hotel via properly structured written reports.
  • Ensure that when required, undesirables are tactfully and effectively handled without interruptions to hotel operations or concerns to guests. They are to be approached and questioned in a non-aggressive manner. If in the event that additional assistance is needed, backup is to be called. Only to be used as a last resort and after consultation with the Director of Loss Prevention or in his absence, the Manager on Duty or a member of the Executive Committee, are to notify police to control or rectify the situation.
  • To monitor and control access to Back Of The House areas by screening all visitors and associates when required.
  • To issue or retrieve hotel keys / swipe cards and record their movements on a timely basis.
  • Exercise the department's system in an effective manner to log factual and concise reports including:

- Security incident report.

- Associates accident report.

- Guest incident report.

- Undesirables report.

- Visitor log.

- Associates casual locker log.

- Key issue / retrieval log.

- Maintenance work orders.

- Public areas cleaning requests.

  • Participate as a member of the Hotel Emergency Respond Team in a manner and responsibility, specified in the Emergency Respond Procedures.
  • To attend training in First Aid, Emergency and Fire Safety Procedures in order to effectively perform the various tasks and duties.
  • Comply with all security procedures in conjunction with the local operating procedures, noting and reporting those who are in violation.
  • Liaise with other departments in ways and actions that ensure an awareness of each departmental functions building on mutual understanding and respect, which would result in continual and effective security awareness.
  • Immediately report all defects identified, maintenance work order.
  • When appropriate, during heavy guest activities assist associates with their duties except duties of a specialized nature.
  • Perform any reasonable request made by any manager or supervisor if not life threatening or illegal in nature.
  • Ensure that health and safety requirements in the workplace are observed, enforced and maintained.
  • Be conversant with the operating hours of the hotel, its outlets and facilities available for guest enjoyment and use appropriate opportunities to 'sell' the hotel to prospective guests.
  • To ensure and follow established procedures and compliance as per LSOP guidelines.
  • Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

  • Minimum in Nitec of Security Management
  • At least 1 year of relevant experience in handling Security
  • A valid Security Officer license
  • Responsible & attention to details
  • Hospitable & service oriented
  • A great team player
  • Able to start work within short notice period

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