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Manager, IT Optimisation Team

2 months ago

Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
Responsibilities
  • It involves collaborating and communicating with relevant stakeholders on change requests, testing and change management prior to rollout of new features and functionalities.
  • Support and handle daily aspects of HMS administration, which includes ensuring that HMS effectively supports the operations from end to end, i.e., from application to check-out, while prioritising positive user experience.
  • Implement modules in HMS to optimize processes or process re-engineered from other systems.
  • Support data analysis and statistical reports required by stakeholders. This includes analyses on applications, occupancy rates, check-in/out data, withdrawal, and other relevant metrics that provide insights into the efficiency of operations and outreach to applicants or residents.
  • Provide effective user support structure where users' inquiries / issues are addressed effectively, and making sure that user guide is developed and updated for HMS.
  • Handling ad-hoc projects as and when assigned.
  • Lead the analysis of data to derive insights for informed decision-making.
  • Perform Business Process Re-engineering to optimise productivity and satisfaction.


Requirements
  • Degree and Diploma holders with relevant IT or system administration with 5 to 8 years of relevant experience
  • Demonstrates excellent skills in teamwork and collaboration.
  • Organized and able to work well under pressure and with tight deadlines.
  • Pro-active to engage stakeholders.
  • Strong knowledge of Excel functions, MS Forms, and reporting tools.
  • Proficiency in data analysis and deriving actionable insights.
  • Prior experiences in hostel management and/or IT support role will be an added advantage.


Hiring Institution: NTU

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