Client Service Manager

4 weeks ago


Singapore Aeon Search Consulting Full time

Responsiblities

  • Managing client's requests via different channels and address the queries such as trading related, account access, applications etc promptly
  • Handle client's complaints, feedbacks professionally
  • Mentor and guide team members on job and ensure continous improvements in services and process
  • Work closely with internal business stakeholders eg. Sales, Trading, Operations, IT to ensure client service team is supported
  • Attend weekly meetings, involve in projects and system implementations

 

Requirements

  • Degree with client service / call centre experience in financial sector
  • Good trading products knowledge - equities, options, fx, futures, funds etc
  • Able to work on PH and scheduled shift hours if needed

Interested applicants, please email a copy of resume to jene@aeon-search.com for a discussion.

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