Virtual Assistant Care Coordinator
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Virtual Assistant Care Coordinator | Healthcare
Location: Jurong
Salary: Up to $3,500/month
Contract: 8-Month Contract
Working Hours: Monday-Thursday: 8.30am-6.00pm
Friday: 8.30am-5.30pm
Patient Outreach & Virtual Care
- Conduct outreach to eligible patients and support programme enrolment
- Monitor the patient dashboard daily and review responses received through the patient-facing chatbot
- Route and upscale patient responses to the appropriate clinical team according to established workflows and protocols
- Follow up with non-responsive patients and guide them on using the chatbot
- Verify patient enrolment and ensure information is accurately reflected on the dashboard
- Communicate professionally with patients and caregivers through telephone and digital channels
Care Coordination
- Coordinate appointments, referrals, handovers and communication between patients and clinical teams
- Recognise potential red flags and elevate concerns promptly according to established protocols
- Maintain accurate and timely documentation of patient interactions, outcomes and escalations across relevant IT systems
- Follow up on cases and ensure required actions are completed
Data, Reporting & Improvement
- Maintain and update patient databases accurately
- Collate and validate data relating to enrolment, response rates, outreach attempts, escalations and patient outcomes
- Analyse data to identify trends, care gaps and recurring non-response patterns
- Prepare regular operational reports and updates
- Support audits, service evaluation and continuous improvement initiatives
- Use data to identify opportunities to improve workflows and patient engagement
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