Temp Virtual Assistant Care Coordinator | Up to $3,500 #HHLT

5 days ago
Singapore Recruit Express Pte Ltd Full-time SGD 36,000 - SGD 43,000 Contract

Jurong
Mon–Thu: 8:30am–6pm | Fri: 8:30am–5:30pm
Up to $3,500/month
8-Month Contract

Responsibilities

  • Reach out to eligible patients and support enrolment into the programme
  • Monitor the patient dashboard and review responses received through the patient-facing chatbot
  • Route and escalation patient concerns to the clinical team according to established workflows
  • Follow up with non-responsive patients and guide them on using the chatbot
  • Verify patient enrolment and maintain accurate patient databases
  • Coordinate appointments, referrals, handovers and communication between patients and clinical teams
  • Document patient interactions, outcomes and escalations accurately across IT systems
  • Collate and validate data on enrolment, response rates, outreach, escalations and patient outcomes
  • Analyse trends, care gaps and non-response patterns to improve patient engagement and operations
  • Prepare reports and support audits, service evaluation and continuous improvement initiatives

Requirements

  • Min. diploma in Healthcare Administration, Care Coordination, Nursing Support, Population Health or related discipline
  • Patient-facing healthcare, telehealth or chronic disease management experience advantageous
  • Familiarity with electronic medical records and multidisciplinary healthcare environments advantageous
  • Comfortable communicating with patients and caregivers via phone and digital channels
  • Able to identify concerns and escalation according to established protocols
  • Comfortable using Excel, dashboards and multiple healthcare IT systems
  • Strong coordination, organisation and attention to detail
  • Able to handle confidential patient information appropriately
  • Comfortable working independently and within a clinical team

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