Customer Service Manager
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Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.
About the role
Lead a team of customer service staff in the Transportation Department in our subsidiary company - SH Cogent Logistics Pte Ltd. Manage end-to-end customer service operations to ensure all job requirements are met.
Key responsibilities
- Lead a team of customer service staff
- Attend to major customer enquiries and liaise with customers to ensure all job requirements of orders are captured
- Perform trucking job creation when necessary
- Monitor and liaise closely with Operations Team on execution of jobs received
- Monitor job and provide timely updates for shipment, including updating container details into system
- Advise customers on delivery schedule and inventory
- Maintain inventory report and undertake monthly closing of accounts
- Oversee and monitor progress of job orders and shipments of team
- Maintain business relationship with customers and responsible for customer management on a higher level
- Communicate and coordinate with appointed third parties regarding job orders
- Assist in accounts receivable process including billing, accruals, issuance of debit and credit notes, and checking team invoices
- Ensure all billings are accurate
- Liaise with other departments regarding the executing of job orders
- Assist in permit declaration for job orders when required or when necessary
- Work with other managers to draft reports on customers' feedback and complaints
- Develop improvement plans for the team and oversee their execution
- Assist with customer quotation and commercial rates requests
- Prepare and analyse operational and financial data and reports as required by Management
- Proactively engage team members in learning and cross training to equip them with the required skills
Requirements
- Bachelor’s degree or diploma in logistics, supply chain management, business or related field
- 5 years of experience in third party logistics or in any supply chain operations
- Experienced in leading a team of customer service staff
- Proficiency in SAP & Microsoft Office
- Ability to work collaboratively with all levels of staff
- Ability to deliver feedback in both verbal & written manner
Others Information:
- Monday to Friday: 8.30am - 5.45pm; Alternate Saturday: 8.30am - 12.30pm
- Company Transport: 2 ways from Jurong East
- Daily meal subsidy
- Medical, dental & insurance benefits
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