Patient Service Associate Adjunct Lecturer @ TP

This is a contract teaching position for a bootcamp style programme (teaching schedule to be shared below). Selected candidates will be given a one-year contract as Generation Singapore’s associate instructor. Instructors can be expected to lead at least one cohort a year, at a mutually agreed period.

What The Role Is About

As an adjunct instructor of Generation Singapore, the Patient Service Associate Instructor will join a fast-paced, collaborative team dedicated to creating impact for jobseekers in Singapore. Successful candidates will have their names/credentials listed on Generation Singapore’s website as our programme instructors.

Who We Are

You will be part of Generation: You Employed, Singapore a local charity with a mission to create meaningful career pathways for people facing barriers to employment. We are an affiliate of Generation: You Employed, a global network of non-profit organisations working on a mission to bridge the gap between education and employment systems to prepare, place and support people into meaningful jobs that are otherwise inaccessible. Generation was created in 2014 to help bridge this gap—at speed and scale. Till date, Generation has supported more than 100,000 people of all ages across 18 countries to get into career-launching jobs.Our placement rates are one of the best in the market at nearly 86% of all Generation graduates securing full‑time jobs within 180 days from completing the programme.

What You Will Do

• Delivery of Training (60%)
  • This will be under the guidance of Generation’s Curriculum & Instruction team
  • Follow the overarching structure and flow of your programme’s curriculum
  • Prepare for effective delivery by understanding and personalizing session plans prior to class
  • Engage participants in active thinking and participation
  • Deliver instruction that is rigorous, relevant, and appropriate for adults
  • Leverage subject matter expertise during synchronous delivery of in‑person session
  • Guide students through asynchronous (independent) learning modules and help solidify understanding, clarify concepts through debriefs and synchronous moments
  • Differentiate instruction to meet individual learning needs and accommodate different learning styles
  • Provide in‑the‑moment feedback to learners to clarify misunderstandings and/or encourage critical thinking
  • Provide relevant and timely feedback to learners on formative and summative assessments, including student projects
  • Adjust content to fit current and/or local healthcare sector practices and SOPs
  • Engage in Generation-sponsored instructional support, professional development, and training
• Data Management (10%)
  • Administer, grade, and/or provide feedback on assessments.
  • Support Generation’s data‑driven model by tracking and updating (in Salesforce/ Canvas) participant attendance and performance in class and on assessments.
  • Input data using Generation’s technology platform (e.g., participant attendance, performance in class and assessments, etc.).
  • Any other administrative duties required to ensure successful operations of the programme.
• Stakeholder Engagement & Management (10%)
  • Collaborate with programme Mentors, Generation staff to identify and mitigate potential risks to participant success and achievement of their goals
  • Collaborate with the programme Manager and commit to acting on any feedback that intends to increase data completion to Generation’s global standards
  • Collaborate with the Curriculum and Instruction Lead to support programme quality
• Participant Mentoring & Support (20%)
  • Build relationships with participants, develop an understanding of their personal strengths and challenges, and foster a supportive classroom environment
  • Motivate and support participants to persevere through challenges and continue on their journey of professional and personal growth
  • Coach and guide students to be as employable as possible and support them to develop industry standard portfolios
  • Commit to and empathise with mid‑career professionals and disconnected populations

To Be Successful You Should Have the Following

• Alignment with Generation mission and values
• Have an interest in working with disconnected communities, commit to and empathize with people of all ages
• Work successfully in a fast‑paced, start‑up environment
• Work independently with limited oversight and seek assistance when needed
• Excellent verbal and written communication skills
• Excellent organizational and time‑management abilities
• Fulfill the expectations of the instructor role inside and outside of the classroom
• Follow the overarchi