Client Relationship Executive
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직무 설명
- Assists CS team with significant issues and escalations from clients.
- Builds client relationships through email, phone and face to face interaction.
- Develops excellent working relationships with customer and operational functions.
- Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
- Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
- Work with clients’ logistics teams/ departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
- Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns.
- Investigate incidents affecting shipments performance, working with Global Key Account teams and QC/QA teams.
- Performance reporting – Extracts and analyses data from Maestro and other systems.
- Translates into appropriate and relevant reports.
- Understands and performs general CS duties where required.
Job Requirements
- Possess a Diploma in Business, Logistics & Supply Chain or related fields
- At least 2 years of experience in customer service or client-facing roles, preferably within healthcare, pharmaceutical, clinical trials, or logistics environments.
- Basic understanding of logistics and supply chain processes; familiarity with temperature-controlled or clinical shipments will be an advantage
- Customer-focused mindset with a strong commitment to service excellence and continuous improvement
- Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
- Strong interpersonal and communication skills to work effectively with clients and cross-functional teams.
정규직
UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.
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