Chief Executive Officer

Roles & Responsibilities

Summary

The Chief Executive Officer ("CEO") is responsible for the overall strategic, operational, and financial management of the organization. This role involves working closely with the Board of Directors to develop and implement the organization's vision, mission, and strategic goals.

The CEO will guide the organization in evolving from a mid-to-large scale local social agency into a regional social enterprise (by 2030) with a strong emphasis on impact measurement, fundraising, and sustainability. This role requires a high-growth, enterprising mindset with expertise in scaling, M&A, and strategic focus, and will involve setting the momentum and direction for the organization, with a focus on branding and monetization.

Roles & Responsibilities

Board Governance and Strategic Leadership:

• Lead the organization in alignment with the mission as defined by the Board of Directors including providing timely and accurate information to the Board to facilitate informed decision-making.
• Actively support board and board committee involvement including evaluation and orientation, development of agenda
• Lead the review and development of the organization's mid- and long-term strategies and oversee implementation of strategic plans
• Design and deliver high-quality programs and services that align with the mission.
• Establish and maintain strategic relationships with stakeholders to enhance the organization's mission.

Entrepreneurial and Strategic Growth:

• Develop and execute strategic plans for scaling the organization's impact and reach, including local and regional expansion (by 2030).
• Champion and oversee HCSA's brand penetration to Corporate Network and Family Offices to expand ecosystem strategic partnerships for various strategic volunteer programme and co-branding expansion for strategic funding opportunities (e.g. Companies of Good, NVPC, AVPN, etc.)
• Utilize an entrepreneurial and enterprising mindset to drive innovation and address emerging challenges in the social service sector.
• Champion and oversee integration of digitalization strategies to enhance cost-efficient operations and program delivery.
• Champion the setting-up a Centre of Excellence or Think Tank as a regional expert on trauma-focused/trauma-informed therapeutic treatment and family integration counselling and services.
• Pioneer regional expansion with respective grass-roots social enterprises and social agencies or philanthropy agencies.

Financial Performance, Sustainability, and Risk Management:

• Ensure fiscal integrity, oversee financial management
• Drive organizational sustainability through innovative approaches to creating new revenue streams including potential merger & acquisition opportunities with social agencies and enterprises that share similar competencies and synergies.
• Oversee endowment and various new funds set-up as means to expansion to bring sustainable financing with key stakeholders to best deliver ongoing impactful outcomes to beneficiaries.
• Maintain the organization's good standing and reputation through compliance with regulatory requirements and governance standards.
• Assess and manage principal risks to safeguard the organization's assets and stakeholder interests.

People, Culture, and Organizational Management:

• Lead, inspire, manage, coach and empower the Senior Management Team.
• Foster a culture of people development, openness and build a high-performing, engaged team reflecting organizational values.
• Ensure staff alignment with the organizational vision and roles.
• Develop and implement strategies to drive organizational transformation & growth, and optimise performance and create value and impact.
• Oversee the development and integration of organizational systems and structures to support strategic objectives, including M&A integrations.

Public Relations, Branding, and Ecosystem Stakeholder Management:

• Oversee strategic partnerships with key stakeholders, including government bodies, non-profit organizations, and community leaders.
• Advocate for the organization's interests and mission in various forums and with diverse stakeholders.
• Represent the organization in high-level meetings, conferences, and public engagements to enhance its profile and influence.
• Oversee and drive branding initiatives to strengthen the organization's public image and reputation.
• Champion and lead ecosystem stakeholder strategic relationships to support and expand the organization's network and impact as a Regional Brand CEO

Qualifications & Requirements

Critical Core Skills & Experience:

• Leadership & Strategic Thinking - Demonstrated ability to inspire and lead a diverse team, foster a positive organizational culture, and drive organizational change.
• Strategic Thinking: Ability to develop and implement strategic plans and initiatives that align with the organization's mission and vision.
• Financial Acumen: Proficiency in managing budgets, financial reporting, and ensuring fiscal responsibility.
• Communication: Strong written and verbal communication skills, with the ability to engage effectively with various stakeholders.
• Governance and Compliance: Knowledge of corporate governance principles and compliance with relevant regulations and standards.
• Developing People: Empower team members to enhance their performance.
• Resource Management: Allocate and manage resources efficiently to achieve strategic goals.
• Strategic Vision: Envision and articulate a clear strategic direction for the organization.
• Agility & Adaptability: Adjust strategies and approaches in response to changing circumstances.
• Digitalization: Ability to leverage digital tools and strategies for efficient operations and program delivery.

Educational and Professional Qualifications:

• Education: Bachelor's degree in Business Administration, Social Sciences, or a related field. An MBA or equivalent advanced degree is preferred.
• Experience: A minimum of fifteen years of working experience, including at least five years in senior management roles within the non-profit/social sector. Proven experience in managing operating expenses of at least S$3 million annually and leading an organization with over 25 people. Experience in organizational restructuring or rejuvenation, social services, and working with boards and government agencies is essential.
• Skills: Demonstrated ability in strategic planning, financial management, organizational design, people management, and stakeholder engagement. Proficiency in change management, risk management, digitalization, and performance management.

Attributes

• Alignment to HCSA core values E.T.H.I.C.S (Excellence, Teamwork, Honour, Integrity, Compassion and Servanthood.)
• Transparent and high integrity leadership
• People-oriented, an effective team leader and team player (leading with humility)
• Visionary, inspiring, persuasive, credible
• Empowering—able to see the potential in individuals, believe in people and able to motivate people.
• Entrepreneurial & Energetic, able to multi-task and think lateral with growth & pivotal mindset
• Board-level thinking, not a micro-manager
• Adaptable and agile – being flexible and resilient in the face of challenges and change
• Empathy and inclusivity – able to create a positive and inclusive environment where all team members feel valued.

For full JD and qualifications & requirements, refer to https://hcsa.org.sg/careers/

Tell employers what skills you have

Strategic Planning
Sustainability
Budgets
Leadership
Able To Multitask
Corporate Governance
Financial Management
Fundraising
Risk Management
Administration
People Development
Public Relations
Adaptability
Stakeholder Management
Strategic Partnerships
Performance Management
People Management

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