Chief Executive Officer
1 week ago
Hieff Services Pte. Ltd. is a premier provider of innovative, eco-friendly cleaning solutions for office buildings, condominiums, factories, and shopping malls. We are committed to sustainability, operational excellence, and delivering superior service to our clients. As we expand, we seek a visionary Chief Executive Officer (CEO) to lead our team and drive our company to new heights.
Key Responsibilities:
Business Development:
- Develop and execute comprehensive business strategies to secure new contracts for eco-friendly cleaning services in office buildings, condominiums, hospitals, factories, shopping malls, schools, and canteens.
- Identify and target potential business opportunities to expand the company's client base and enhance market presence in non-household cleaning services.
- Lead negotiations and contract discussions, ensuring mutually beneficial agreements that align with company goals.
- Create impactful promotional campaigns and initiatives to attract new clients and promote innovative, eco-friendly cleaning solutions.
Client Relationship Management:
- Foster and maintain strong relationships with clients, ensuring high levels of customer satisfaction and repeat business across all cleaning service sectors.
- Regularly communicate with clients to understand their needs and address any concerns or issues promptly.
- Implement client feedback to improve service delivery and enhance overall client experience.
Compliance and Regulatory Management:
- Ensure compliance with industry standards, regulations, and company policies, maintaining a safe and ethical work environment in all cleaning operations.
- Monitor and update company policies and procedures to reflect changes in regulations and best practices for all service areas.
- Conduct regular compliance audits and risk assessments to identify and mitigate potential issues.
Talent Recruitment and Development:
- Oversee the recruitment, training, and development of top talent to build a high-performing cleaning team.
- Implement talent management strategies to retain and motivate employees within the cleaning services sector.
- Conduct performance evaluations and provide constructive feedback to support employee growth and development.
Organizational Efficiency:
- Implement and refine the company structure and processes to improve operational efficiency and effectiveness in the provision of cleaning services.
- Monitor and manage company performance metrics, identifying areas for improvement and implementing corrective actions.
- Lead the development and implementation of innovative solutions to streamline cleaning operations and enhance service delivery.
Innovation and Continuous Improvement:
- Identify and implement new technologies and methodologies to enhance cleaning operations and service delivery.
- Foster a culture of continuous improvement, encouraging employees to contribute ideas and solutions for better cleaning practices.
- Stay updated on industry trends and advancements to ensure the company remains competitive and innovative in the cleaning sector.
Job Requirements:
- Bachelor's Degree in any field (Master's in Business Administration is a plus).
- 10-15 years of experience in company management and operations, with a proven track record in business development and product sales.
- Strong leadership skills with the ability to drive growth and innovation.
- Excellent problem-solving, negotiation, and decision-making abilities.
- Fluency in English and Mandarin (to liaise with Mandarin-speaking clients and business associates).
Negotiation
Talent Management
Sustainability
Hospitals
Operational Excellence
Relationship Management
Administration
Compliance
Audits
Budgeting
Customer Satisfaction
Human Resources
Business Development
Service Delivery
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