Communications Agent

Roles & Responsibilities

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world's leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 133 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 'Singapore's Best Hotels' and Top 5 'Singapore's Best Hotel Spas' in Travel + Leisure's Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on www.instagram.com/FSSingapore and www.facebook.com/FourSeasonsHotelSingapore

About the role:

Communications Agent

As a Communications Agent, you will be the voice of our hotel, ensuring seamless and professional communication across all channels. You will handle phone inquiries, respond to guest messages via our mobile app, and manage email correspondence with efficiency, courtesy, and professionalism. Your role is key in delivering exceptional guest experiences by providing accurate hotel and dining information while ensuring that any urgent matters or emergencies are promptly directed to the appropriate teams.

What Will You Do:

• Providing exceptional service by assisting guests with inquiries about hotel services, dining options, in-house events, and local directions.
• Addressing guest requests and concerns with professionalism, including handling feedback in accordance with hotel policy.
• Managing wake-up calls and messages.
• Monitoring and responding to emergencies, including fire control panel alerts, ensuring guest safety at all times.
• Maintaining and operating communication systems, including the hotel's switchboard, property management system, and telephone network.
• Assisting with technical support for in-room and public area telephone.
• Supporting retail sales by assisting guests with purchases of luxury bedding, linens, and sundries from the hotel's Gift Shop.

What you bring:

• Open to entry-level candidates with Diploma in Hospitality or its equivalent
• One (1) year of relevant experience within Four Seasons (or a top luxury group) is considered an asset
• Excellent interpersonal and communication skills
• Good organisational skills, ability to prioritize workload and handle pressure
• Passion and curiosity in the luxury market; Guest-centricity and understanding the importance of guest preferences

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours: This position requires flexibility in scheduling, with the ability to work on overnight shifts, weekends and festive holidays.

Tell employers what skills you have

Upselling
Customer Service Oriented
Quality Management
Leisure
Customer Relationships
Stakeholder Engagement
Good Communication Skills
Customer Service
Ability to Prioritize
Hospitality

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