Entertainment Manager

3 weeks ago


Singapore SL06-48 PTE. LTD. Full time
Roles & Responsibilities

Job Description:

We are seeking a personable and attentive Guest Relations Manager to ensure our club guests receive exceptional service and a memorable experience. You will manage guest communications, resolve issues, and coordinate with various departments to exceed customer expectations.

Key Responsibilities:

  • Welcome and engage with guests, ensuring they feel valued and attended to
  • Manage guest inquiries, feedback, and complaints professionally and promptly
  • Develop and maintain strong relationships with regular and VIP guests
  • Coordinate with event, service, and operations teams to deliver seamless guest experiences
  • Monitor guest satisfaction and implement improvements as needed
  • Train and supervise guest relations staff, promoting excellent service standards
  • Handle special requests and manage guest loyalty programs

Requirements:

  • Proven experience in guest relations or customer service management, preferably in hospitality or entertainment
  • Strong interpersonal and communication skills
  • Ability to handle difficult situations calmly and diplomatically
  • Excellent organizational and leadership abilities
  • Passionate about delivering outstanding customer experiences
Tell employers what skills you have

Celebrity
Leadership
Entertainment
Editorial
Social Media
Customer Service Management
VIP
Books
Guest Relations
Attentive
Camera
Adobe Illustrator
Communication Skills
Film
Video Editing
Hospitality

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