Implementation & Support Consultant

4 weeks ago

Singapore TECSTATION PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities:

  • Work closely with merchants during the onboarding process to support backend configuration and API integration.
  • Provide technical consultation and guidance on the use of our APIs and system functionalities.
  • Collaborate with internal product, engineering, and business teams to ensure a seamless implementation experience.
  • Troubleshoot and resolve merchant-reported issues related to usage, performance, or integration with our systems.
  • Serve as the primary point of contact for merchants experiencing technical problems or providing feedback on system usability.
  • Identify recurring issues and work with the product and engineering teams to recommend improvements.
  • Maintain clear and timely documentation of issue resolutions, integration guidelines, and FAQs.
  • Ensure a high standard of service delivery and customer satisfaction through proactive communication and support.
  • Answer operational and application questions and consult the customer.
  • After "go-live", provide technical support to the customer when necessary.
  • Work coordination with various internal technical teams, such as Product Team / Support Team / Development Team, etc.

Requirements:

  • Bachelor's degree in business, IT, or related field (or equivalent experience).
  • Requires a minimum of 2 years of experience in IT or related field
  • Strong leadership and people management skills.
  • Excellent problem-solving and analytical abilities.
  • Technical proficiency in software and technology troubleshooting.
  • Exceptional communication and interpersonal skills.
  • Confidence and ability to understand and navigate new technology quickly.
  • Ability to multi-task and manage time effectively.
  • Report to the head of the department.

Preferred Qualifications:

  • Experience with Web3 technologies (e.g., blockchain, smart contracts, crypto wallets, or decentralized applications) is a strong plus.
  • Basic knowledge of programming or scripting languages (e.g., Python, JavaScript) is a plus.
  • Understanding of security and compliance standards relevant to data exchange and system integration.
Tell employers what skills you have

Ability to Multitask
Management Skills
Usability
Troubleshooting
Interpersonal Skills
Analytical Abilities
System Integration
Scripting
JavaScript
Product Engineering
Customer Satisfaction
Proactive Communication
API
People Management
Service Delivery
Technical Support

  • Amps Engineer

    4 days ago

    Singapore Pfizer Full time

    Company Description Entrusted by Pfizer Singapore, Cielo Talent supports Pfizer to recruit permanent employees for the expansion of Pfizer Tuas manufacturing site in Singapore. **Why Pfizer** Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions...

  • Office Manager

    1 week ago

    Singapore AMP Design Co Pte Ltd Full time

    Company AMP Design Co Pte Ltd Designation Office Manager Date Listed 14 May 2025 Job Type Entry Level / Junior Executive, Experienced / Senior Executive - Part/TempIntern/TS Job Period Immediate Start, For At Least 6 Months Profession Admin / Secretarial Industry Architecture Location Name Kallang Avenue, CT Hub, Singapore Address 2 Kallang...

  • Physiotherapist (Full-time)

    1 week ago

    Singapore AMP Lab Full time

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from AMP Lab Exercise Physiologist / Business Strategy & Development About the Job Do you believe physiotherapy should go beyond pain relief to empower individuals toward lasting health and performance? Are you...

  • Support Implementation Consultant

    4 days ago

    Singapore HTC SOFTWARE SINGAPORE PTE LTD Full time

    Support Implementation Consultant - SAP Min 5 to 6 years experience in SAP HR/ HCM Good experience in ABAP and Hana Singapore Payroll Implementation experience is a MUST Knowledge in FICO and Accounting is an added advantage. Product organization experience will be beneficial, preferable in HR and payroll related products

  • Sales Designer

    1 week ago

    Singapore AMP Design Co Pte Ltd Full time

    Company AMP Design Co Pte Ltd Designation Sales Designer / Project Manager Date Listed 14 May 2025 Job Type Experienced / Senior Executive - Full/PermFree/ProjIntern/TS Job Period Immediate Start, For At Least 6 Months Profession Architecture / Interior Design Industry Design Location Name Kallang Avenue, CT Hub, Singapore Address 2 Kallang...

  • Implementation & Support Consultant

    1 week ago

    Singapore COINSDO PTE. LTD. Full time

    Key Responsibilities: Work closely with merchants during the onboarding process to support backend configuration and API integration. Provide technical consultation and guidance on the use of our APIs and system functionalities. Collaborate with internal product, engineering, and business teams to ensure a seamless implementation experience. Troubleshoot...

  • Implementation & Support Consultant

    2 weeks ago

    Singapore COINSDO PTE. LTD. Full time

    **Key Responsibilities**: - Work closely with merchants during the onboarding process to support backend configuration and API integration. - Provide technical consultation and guidance on the use of our APIs and system functionalities. - Collaborate with internal product, engineering, and business teams to ensure a seamless implementation experience. -...

  • Implementation Consultant

    1 week ago

    Singapore Job Express Services Pte Ltd Full time

    Job Title: Implementation consultant / BAU Support consultant (ID1395) Location: Remote Working Hours: Mon to Fri 9am to 6pm **Salary**: $7000 to $8000 - Writing functional or technical specifications - Development of banking solutions using X-Gen scripting and parameterisation - Development of customer specific functionalities (such as interfaces) -...

  • Implementation Consultant

    1 week ago

    Singapore Datasearch Consulting Full time

    **Implementation Consultant** **Singapore** **$140,000 - $150,000** A leading financial technology company specializing in risk and compliance solutions is presently looking for an experienced Implementation Consultant to join their team in Singapore. The Implementation Consultant is responsible for leading B2B implementation projects - making sure to...

  • Implementation Consultant

    1 week ago

    Singapore Qlik Full time

    **What makes us Qlik?** A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...