Restaurant Captain

1 week ago

Singapore GYUSHOKU PTE. LTD. Full time
Roles & Responsibilities

The Restaurant Captain is responsible for supervising the dining service team and ensuring a smooth and efficient operation of the restaurant floor. This role serves as the liaison between the kitchen and service staff, while also ensuring that guests receive high-quality service and an exceptional dining experience. The Captain takes initiative to resolve guest concerns, trains junior staff, and upholds restaurant standards at all times.

Key Responsibilities:
Guest Service:
  • Greet guests professionally and courteously upon arrival.
  • Ensure guests are comfortably seated and satisfied with service throughout their visit.
  • Take orders when necessary and ensure accuracy in food and beverage delivery.
  • Handle guest complaints or feedback diplomatically and efficiently.
  • Build strong guest relationships and encourage repeat business.
Team Supervision:
  • Supervise and coordinate the activities of waitstaff, runners, and bussers.
  • Ensure the team adheres to service standards, hygiene protocols, and grooming guidelines.
  • Conduct pre-service briefings to communicate daily specials, reservations, and shift responsibilities.
  • Assist in training new team members and provide on-the-job guidance to junior staff.
Operations:
  • Ensure smooth service flow during shifts, including table turnover and service timing.
  • Coordinate closely with kitchen and bar staff for timely and correct order delivery.
  • Monitor inventory and inform management of shortages or restocking needs.
  • Assist in closing duties such as reconciliation of bills, setting up for the next service, and reporting any incidents.
Administrative:
  • Maintain proper documentation related to shift handovers, guest feedback, and incident reports.
  • Ensure compliance with health and safety regulations and restaurant SOPs.
  • Support restaurant management in organizing events, promotions, or VIP service.
Requirements:
  • Proven experience in a similar role within a high-quality restaurant or hotel.
  • Strong leadership and interpersonal skills.
  • Excellent communication and guest service abilities.
  • Ability to remain calm under pressure and handle challenging situations.
  • Basic knowledge of food, beverages, wine, and service etiquette.
  • Flexibility to work shifts, weekends, and holidays as required.
Tell employers what skills you have

Anticipation
Leadership
Ingredients
Restaurants
Interpersonal Skills
Inventory
VIP
Sanitation
Fine Dining
Restaurant Management
Compliance
Pressure
Wine
Customer Service
Turnover
Hospitality

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