E-Commerce Associate

4 weeks ago

Singapore PHOON HUAT PTE. LTD. Full time
Roles & Responsibilities

Responsibilities

  • Manage day-to-day operations and campaign of assigned Redman's Shopify, Lazada, and Shopee stores.
  • Create, update, and maintain accurate product listings, including descriptions, images, pricing, and inventory levels.
  • Execute platform updates for promotions, seasonal events, and campaigns as directed by the Head of eCommerce.
  • Upload campaign assets, ensure proper configuration, and monitor live campaigns for accuracy and compliance with platform guidelines.
  • Process and manage marketplace orders, ensuring accuracy and timely fulfillment.
  • Coordinate with logistics teams to track shipments and resolve delivery issues efficiently.
  • Oversee Shopify order automation processes and address any exceptions.
  • Monitor and respond promptly to customer inquiries, chats, and feedback on all platforms.
  • Escalate complex customer issues to the relevant team while ensuring timely resolution.
  • Maintain real-time inventory levels across platforms to ensure availability and accuracy.
  • Collaborate with the supply chain team to address stock discrepancies or replenishment needs.
  • Provide executional support for cross-functional projects and initiatives related to eCommerce.

Prerequisites

  • Minimum 3 years' relevant experience with e-commerce platforms (e.g. Lazada, Shopify etc) for managing online stores, product listings, tracking inventory, and handling order fulfillment processes.
  • Degree in business, marketing, or a related field.
  • Knowledge of search engine optimization (SEO) techniques to optimize product listings and increase visibility.
  • Good communication and problem-solving abilities to handle customer inquiries, complaints, and feedback effectively.
  • Ability to use tools like Google Analytics or Excel to analyze sales, customer behavior, and marketing performance.
  • Basic understanding of digital marketing tactics, including email marketing, social media, and online ads.
  • Good organizational skills to ensure accuracy in product descriptions, pricing, and order processing.
Tell employers what skills you have

Front Office
Tactics
Transaction Processing
Asset Management
Middle Office
Due Diligence
Social Media
Listings
Inventory
Supply Chain
Email Marketing
Compliance
Digital Marketing
Google Analytics
Pricing
Financial Services

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