VIP Relations Director

3 weeks ago

Singapore KOTR PTE. LTD. Full time
Roles & Responsibilities

The VIP Relations Director is responsible for cultivating and maintaining strong relationships with high-profile guests, celebrities, and loyal patrons to enhance their overall experience. This role involves personalized guest services, event coordination, and strategic relationship management to drive loyalty, brand reputation, and revenue growth.

Key Responsibilities:
1. VIP Guest Experience & Hospitality
  • Provide exceptional service and personalized attention to VIP guests.
  • Anticipate guest preferences and ensure customized experiences tailored to their needs.
  • Serve as the main point of contact for VIPs before, during, and after their visit.
  • Arrange special accommodations, reservations, and exclusive privileges.
2. Relationship Management & Engagement
  • Build and maintain long-term relationships with high-net-worth individuals, celebrities, and influencers.
  • Develop VIP loyalty programs to encourage repeat visits.
  • Regularly follow up with VIP guests to ensure satisfaction and retain engagement.
  • Act as a brand ambassador, representing the venue at networking events and industry gatherings.
3. Event Coordination & Exclusive Experiences
  • Organize private events, VIP parties, and high-end experiences for special guests.
  • Coordinate with marketing, F&B, and entertainment teams to curate unforgettable moments.
  • Ensure VIP guests receive priority access and premium service at all times.
4. Sales & Revenue Growth
  • Identify opportunities to upsell premium services, memberships, or bottle packages.
  • Work closely with marketing and reservations teams to attract new VIP clients.
  • Track VIP spending habits and recommend strategies to increase guest retention and sales.
5. Operations & Team Collaboration
  • Train staff on VIP service protocols and guest handling etiquette.
  • Ensure seamless coordination between front-of-house, security, and service teams for VIP arrivals.
  • Manage guest lists, special requests, and last-minute accommodations.
6. Compliance & Confidentiality
  • Maintain strict confidentiality regarding VIP guests' information and preferences.
  • Ensure that VIP experiences comply with company policies, service standards, and local regulations.
Requirements:
  • Proven experience in VIP guest relations, hospitality, luxury lifestyle management, or high-end F&B.
  • Strong network and ability to build relationships with influential clientele.
  • Excellent communication, discretion, and interpersonal skills.
  • Ability to work in a fast-paced, high-pressure environment while maintaining a professional demeanor.
  • Availability to work nights, weekends, and special events as required.
Tell employers what skills you have

Team Collaboration
Lifestyle
Entertainment
Interpersonal Skills
VIP
Relationship Management
Guest Relations
Public Relations
Compliance
Journalism
Team Management
Publicity
Revenue Growth
Staff Development
Hospitality

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