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Reservations Officer
4 weeks ago
Job Responsibilities:
- Checking of Next Day's Arrivals
- Keep one informed of the available rooms for sale and help maximize room sales by up-selling
- Attend to all incoming calls with pleasant and polite manner following the SOPs
- Confirm and process the reservations received from telephone calls accordingly to the established procedures
- Respond promptly and tactfully to guests' booking requests and inquiries using the set standards, via email or fax immediately
- Input reservations received from OTA (On-line Travel Agent) into the in-house system (PMS)
- Update details in the PMS for all bookings that are booked by the Central Reservations System (2-way interface)
- Prepare the special requests for guests' amenities (for example; fruit plates, boxes of chocolates, wine) to the Room Service Department daily
- Check next day arrivals from all OTAs to ensure that the bookings are in order. Follow through if there are any discrepancies
Job Requirements:
- Good interpersonal skills
- Able to work independently and in a team
- Able to work in fast-paced environment
- Detail-focused and guest-oriented
- Able to work on rotating shift and saturday
Product Knowledge
standard operating procedures
Sales
Room reservations
Interpersonal Skills
Hotels
Policy
Hospitality Industry
online reservations
hotel reservations
operating
Booking reservations
Customer Service
