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Product Support Technician
1 month ago
Technical Support Engineer Responsibilities:
- Technical Training and Support:
- Provide technical trainings and workshops for end-users and partners on Network Cabling Solutions.
- Answer queries and provide technical support to colleagues and customers.
2. Product Specifications and Sales Support:
- Prepare and review product specifications for customers, ensuring compliance with network requirements.
- Assist the Sales Team in promoting and specifying Network Cabling & DC solutions to customers.
- Provide quarterly updates on new products to the Sales Team.
- Assist the Sales Team with technical requests, such as product demonstrations, technical data sheets, and sample boards.
3. Customer Assistance and Demonstrations:
- Assist customers with their requests, including product demonstrations, technical data sheets, sample boards, and on-site troubleshooting for cabling faults.
- Conduct presentations and briefings for customers at the Supplier's Experience Centre.
- Liaise with Supplier and customers for Supplier Certification Training and provide support during the training.
- Provide support for sample requests and Return Materials Authorization (RMA) with Supplier.
4. Competitive Analysis and Evaluation:
- Compare and understand the features, benefits, and differentiation of Supplier's products compared to competitors' products.
- Evaluate vendors' products and make recommendations based on applicable codes, standards, and best practices.
5. Technical Expertise and Research:
- Present and demonstrate advanced testing and troubleshooting for both copper and optical fiber using Supplier Network Cable testers to customers.
- Stay updated on the latest technology, trends, and cabling standards through in-depth research.
Competitive Analysis
Troubleshooting
Hardware
Customer Support
Technical Training
Copper
Networking
Communication Skills
Cabling
Optical Fiber
Technical Support
