Customer Care Officer

3 weeks ago

Singapore ONESG HOLDING PTE. LTD. Full time
Roles & Responsibilities

Character and Attitude:

· Willingness to serve the council and to help the residents

· Pleasant and courteous in greeting people

· Think before speaking and listening actively

· Avoid negative speech. Steer clear of gossip, criticism, or negative comments. Focus on positive and constructive communication

· Responsive to enquire and find solutions to improve the situation raised

· Stable and sound character in dealing with people with proper conduct of behaviors

· Mindful with speech and in writing create a more positive and supportive environment for everyone

Job description with On-Job-Training:

  • Conduct routine inspections on all building services, equipment, and facilities.
  • Ensure all service providers are performing up to the specification of contracts
  • Attend to emergency service breakdown

· Worked to understand the needs of the customers and addressing all customer concerns in a timely & effective way with client satisfaction in mind

· Handled customer calls and responded to queries on application for moving/renovation, purchase of section 47 (1) C, payment method for the quarterly management and sinking fund charges.

· Handle calls from internal and external stakeholders on a day-to-day basis with a sense of calm & good work ethic

· Developed successful tactics to handle difficult situations & unpleasant customers

· Monitor Service Requests raised by Subsidiary Proprietor on a daily basis and ensure all complaints/requests are attended to by Condominium Manager.

· Process application form for renovation and moving raised by subsidiary proprietor and ensure that the forms are submitted correctly with the necessary supporting documents such as tenancy agreement/sales and purchase agreement/professional engineering endorsement.

· Checked and verified Section 47 Certificates prepared by Account Executives

· Ensure all contracts, insurance, certificates, and licenses are renewed before expiry.

  • Coordinate and attend Council Meetings and AGMs, including preparation of notices, agenda, documents, as well as recording of the minutes
  • Manage and maintain proper records and files of correspondences and documents

Requirement:

  • Minimum Diploma in Property Facility Management preferred
  • No working experience and able to work independently.
  • Proficient with Microsoft Office and Excel
  • Good work attitude, strong leadership and interpersonal skills
  • Knowledgeable in smart estate app and digital payment platform preferable.

Position and salary will be commensurate with experience and qualification.

Tell employers what skills you have

Tactics
Microsoft Office
Microsoft Excel
Dashboard
Interpersonal Skills
Property
Customer Care
Building Services
Writing
Excel
Customer Satisfaction
Team Player
Customer Service
Able To Work Independently

  • Customer Service Officer

    1 week ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Care Officer

    1 week ago

    Singapore JJ CONSULTING SERVICES Full time

    Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place).Customer Care Officer (Shift hours/ Location Raffles Place)Job Responsibilities - Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller,...

  • Customer Care Officer

    7 days ago

    Singapore JJ CONSULTING SERVICES Full time

    Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officers to join their Customer Service teams.Customer Care Officer (Location: Ang Mo Kio/ Non Shift)SummaryInteracts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate...

  • Customer Care Officer

    1 week ago

    Singapore RIKECOOL AUTOMOTIVE FILM PTE. LTD. Full time

    **Job Title: Customer Care Officer** **Location**:Ubi **Company**:Rikecool Automotive Film Pte Ltd **Employment Type**:Full-Time **About Us**: We are a growing solar film installation company dedicated to helping customers improve energy efficiency, reduce glare, and enhance privacy in homes and businesses. We take pride in our service quality and customer...

  • Customer Care Officer

    4 weeks ago

    Singapore 9 KOI MARKETING PTE LTD Full time

    Roles & Responsibilitiesnovita is looking for a sincere individual to join us as a Customer Care Officer who can communicate effectively with people from all levels and is passionate in striving for service excellence.Responsibilities:To deliver consistent customer experiences across multiple touch points Initiate ways to improve customers' experience ...

  • Customer Care Officer

    7 days ago

    Singapore JJ CONSULTING SERVICES Full time

    Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers.Customer Care Officer (Full time/ Immediate Opening)Trainings are provided/ Fresh Graduates Welcome!Job Responsibilities - Provide quality customer service to customers either by telephone or electronically - Respond and follow up promptly to customer...

  • Customer Service Officer

    1 week ago

    Singapore HAI LECK ENGINEERING (PRIVATE) LIMITED Full time

    We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Jobs Highlights**: - Location: Kallang - Nearest MRT: Mattar...

  • Customer Care Officer

    1 week ago

    Singapore JJ CONSULTING SERVICES Full time

    Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place). **Customer Care Officer (Shift hours/ Location Raffles Place) **Responsibilities**: - Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each...

  • Customer Service Officer

    1 week ago

    Singapore THE CARE SVC PTE. LTD. Full time

    **Responsibilities**: - Taking care of the daily store opening/ closing - Handle walk-in customers’ enquiries, feedbacks and/or complains - Registering and updating orders and sales on the system - Keeping the premises clean and maintaining optimal operating conditions - Maintaining constant and cordial communication with customers - Arranging pick-ups...

  • Customer Care Intern

    2 weeks ago

    Singapore Thunes Full time

    **Customer Care Intern - 3 months internship** **About Thunes** Thunes' mission is to help businesses and their customers around the world participate in the global economy by providing them fast and affordable cross-border payments. We interconnect banks, payment service providers, mobile wallet operators, money transfer operators and platforms to unlock...