Network Operations Manager

3 weeks ago

Singapore MTS GLOBAL PTE. LTD. Full time
Roles & Responsibilities

Cisco seeks a High Touch Operations Manager to work with designated mission-critical customers, such as public sector and financial services companies ensuring they receive premium-level service.

As the liaison between the customer and Cisco technical support, you will track everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase. With significant exposure both internally and externally, you will have the opportunity to make a difference in this stimulating role.

Responsibilities:

  • Builds a good relationship with customer's operational team(s), up to Manager/Director level executives
  • Acts as a single point of contact for escalation and operational concerns for assigned customers.
  • Provides reporting on the open service requests and RMA (HW replacements).
  • Identifies and works proactively on issues to improve customer satisfaction.
  • Takes part in Quarterly Business Review meetings and provides trending and gap analysis.
  • Understands customers business requirements and aligns to Cisco solutions
  • Plan, manage and work closely with Cisco technical resources in delivering Expert Care (Day2 Support) services/deliverables to customers

Key requirements:

Candidate must be a self-motivated individual that is dedicated to exceeding client expectations, be willing to contribute to team efforts, and must possess strong communication and interpersonal skills:

  • Good command of English.
  • Good understanding of the processes, procedures and systems used to accomplish the work and in-depth familiarity with the broader underlying concepts in IP Transport network products/solutions in telco service provider environment
  • Demonstrated drive for continuous learning results-orientation and teamwork.
  • Professional & concise communication (written & verbal).
  • Performs well under pressure and in disruptive environments where priorities can change in response to customer demand.
  • Executive level communications tailored to unique situations.
  • Excellent working relationships with other customer service organizations within Cisco and with appropriate business units.
  • Ability to formulate and deliver presentations.

Nice to have:

  • Certifications: ITIL v.4, CCNA
  • Incident Manager/Service Manager background
  • Bachelors with 5-7 years of relevant work experience
Tell employers what skills you have

Switches
CCNA
Interpersonal Skills
Root Cause Analysis
Network Design
Network Architecture
Networking
Customer Satisfaction
Routers
WAN
Performance Management
Business Requirements

  • Network Engineering Manager

    1 day ago

    Singapore Network Guard Full time

    **About this role**: We're a rapidly-expanding engineering organization actively designing and building a modernized approach to handling and optimizing our global network traffic and infrastructure. Our work will directly impact and influence the wider organization's ability to deliver key features and provide industry-leading VPN performance, while also...

  • Network Engineers

    6 days ago

    Singapore Network Guard Full time

    **About this role**: We're a rapidly-expanding engineering organization actively designing and building a modernized approach to handling and optimizing our global network traffic and infrastructure. Our work will directly impact and influence the wider organization's ability to deliver key features and provide industry-leading VPN performance, while also...

  • Network Engineer

    3 weeks ago

    Singapore NETLINK TRUST OPERATIONS COMPANY PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & RequirementsThe position will be responsible for the deployment and support of the enterprise-wide network system infrastructure and interconnected technologies that require day-to-day support and administration in order to obtain maximum availability of systems and optimal network performance.Responsibilities...

  • Management Trainee Project

    1 week ago

    Singapore CHINA UNICOM (SINGAPORE) OPERATIONS PTE. LTD. Full time

    **Management Trainee** **1 Company Background** - Headquartered in Hong Kong, with 32 worldwide subsidiaries, China Unicom Global offers reliable end-to-end global integrated telecommunication services and solutions, including global connectivity services, global Internet access, ICT services, cloud computing, Internet of things (IoT), video conferencing,...

  • Network Engineer

    5 days ago

    Singapore THE TALENT NETWORK PRIVATE LIMITED Full time

    **Our client, a well-established MNC is seeking for an Network Engineer ( In-House ) - Salary between $ 7,000.00 to $ 8,000.00 + Attractive bonuses** **Requirements**: - Diploma or degree in IT / Computer or relevant - **At least 8 to 10 years experience in design, implement, manage, and monitor all installed IT systems, Network, Cloud Infrastructure,...

  • Network Project Delivery Intern

    7 days ago

    Singapore CHINA UNICOM (SINGAPORE) OPERATIONS PTE. LTD. Full time

    **Job Overview**: We are seeking a motivated and detail-oriented **Network Project Delivery Intern**to support our telecommunications project delivery efforts across the ASEAN region. This internship is designed for students or fresh graduates in engineering or related fields who are interested in telecom operations, project coordination, and...

  • Network Engineer

    4 weeks ago

    Singapore THE TALENT NETWORK PRIVATE LIMITED Full time

    Our client, a well-established MNC is seeking for an Network Engineer ( In-House ) - Salary between $ 7,000.00 to $ 8,000.00 + Attractive bonuses Requirements Diploma or degree in IT / Computer or relevant At least 8 to 10 years experience in design, implement, manage, and monitor all installed IT systems, Network, Cloud Infrastructure, Project Management ...

  • Computer Operations and Network Manager

    6 days ago

    Singapore SURIYA CONSTRUCTION & ENGINEERING PTE. LTD. Full time

    Assist in managing daily computer operations, ensuring systems are running optimally and addressing any issues that arise promptly. - Support the development and implementation of operational policies and procedures to enhance the efficiency of IT operations. - Analyze system performance to determine data quality and to isolate and troubleshoot system...

  • Manager, Network Operations

    2 weeks ago

    Singapore Meta Full time

    **Manager, Network Operations & Support Responsibilities**: - Manage team of engineers responsible for providing root cause analysis and corrective action leadership to resolve all operational issues found across edge and backbone architectures and hardware platforms. - Communication: Communicate cross-functionally across various teams, organizations and...

  • computer operations and network manager

    3 days ago

    Singapore SURIYA CONSTRUCTION & ENGINEERING PTE. LTD. Full time

    Roles & ResponsibilitiesAssist in managing daily computer operations, ensuring systems are running optimally and addressing any issues that arise promptly. Support the development and implementation of operational policies and procedures to enhance the efficiency of IT operations. Analyze system performance to determine data quality and...