Air Freight Executive
5 days ago
Looking to grow your career in logistics with a well-established industry leader? We are hiring a Air Freight Executive to be the go-to contact — from managing freight inquiries and bookings to ensuring smooth, timely cargo movement.
In this dynamic role, you'll liaise with internal teams, carriers, and vendors, handle documentation, resolve issues, and keep customers updated on their shipments. You'll also support rate negotiations, help prepare quotations, and assist the sales team with service follow-ups.
We're looking for a detail-oriented, proactive communicator who enjoys a fast-paced environment and values excellent customer service. In return, you'll gain exposure across the logistics chain and have real opportunities to grow your career.
Make your mark in a company that moves with purpose—apply today
Position: Air Freight Executive
Location: Changi Air Freight
Working Hours: 5 days work week, rotating shifts
Responsibilities:
- Act as the primary point of contact for customers regarding freight inquiries, bookings, and shipment tracking.
- Coordinate with internal teams, carriers, and external vendors to ensure timely and efficient cargo movement.
- Handle customer complaints and provide prompt resolutions to enhance service experience.
- Prepare and review shipping documents, including invoices, bills of lading, and import/export documentation.
- Monitor shipment progress and update customers on status changes, delays, or issues.
- Assist in freight rate negotiation and quotation preparation for customers.
- Maintain accurate customer records and ensure all transactions are documented in the system.
- Ensure compliance with industry regulations, customs requirements, and company policies.
- Support the sales team with service-related inquiries and customer follow-ups.
- Continuously identify opportunities to improve processes and enhance customer satisfaction.
- Any ad hoc duties assigned
Requirements:
- Minimum 2 years of experience within airfreight.
- Diploma in Supply Chain or equivalent preferred
- Ability to resolve customers' issues and complaints.
- Resilient & committed, independent whilst being able to work in a team.
- Possess good communication skills and adaptable in fast pace environment
- Immediate starter / Short notice preferred
HOW TO APPLY:
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret only short-listed candidate will be notified.
Reg No: R1433814
EA License No: 20C0426 (Elitez & Associates)
Tell employers what skills you haveNegotiation
inbound shipment
prepare shipments
ERP
logistics software
Supply Chain
Adaptable
Air Freight
Compliance
Good Communication Skills
Freight
freight shipment
Customer Satisfaction
Import Logistics
Logistics & Systems
Customer Service
Shipping
Able To Work Independently
Export & Logistics
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