Operations Team Lead

4 weeks ago

Singapore HCH CLEANING SERVICES PTE. LTD. Full time
Roles & Responsibilities

About Us

HCH Cleaning Services is a leading provider of integrated commercial and industrial cleaning solutions, serving healthcare, education, corporate, and industrial sectors. Certified under ISO 9001, ISO 45001, and BizSafe, we deliver sustainable, high-quality services through trained professionals and advanced technology.

Job Purpose

To lead on-site cleaning teams, ensuring service excellence, compliance with safety standards, and efficient daily operations while maintaining strong client relationships.

Key Responsibilities

1. Team Leadership & Development

  • Supervise, train, and motivate a team of cleaners, ensuring adherence to company protocols and WSQ/NEA standards.
  • Conduct performance reviews and identify skill gaps, coordinating training with HR.
  • Promote a respectful, inclusive workplace in line with Tripartite Guidelines.

2. Operational Excellence

  • Plan daily schedules and allocate resources (staff, equipment) across assigned sites.
  • Inspect work quality using checklists, addressing deficiencies promptly.
  • Implement green cleaning practices and technology (e.g., automated scrubbers).

3. Client & Stakeholder Management

  • Act as primary contact for clients, addressing feedback and escalating issues when needed.
  • Conduct site assessments and recommend service adjustments.

4. Compliance & Safety

  • Enforce safety protocols (e.g., PPE, chemical handling) and ensure BizSafe/ISO compliance.
  • Report incidents and near-misses via company systems.

5. Administrative Coordination

  • Monitor inventory and submit supply requests.
  • Prepare reports on attendance, performance, and service delivery.

Qualifications & Experience

Minimum Requirements

  • WSQ Certificate in Cleaning Supervision (or commitment to obtain within 6 months).
  • 2+years in cleaning/facilities supervision (commercial/industrial preferred).
  • Basic proficiency in English (written/spoken) and a local language.

Preferred Attributes

  • ITE/NITEC in Facility Management or related field.
  • Experience in healthcare/school cleaning environments.
  • Class 3/4 license (if driving is required).

Work Conditions

  • Location: Rotating shifts across assigned sites (office/hospital/industrial).
  • Physical Requirements: Standing, lifting (up to 20kg), and site walks.

Why Join Us?

  • Career Growth: Pathways to Operations Manager roles.
  • Training: Sponsored WSQ/ISO upskilling.
  • Benefits: AWS, performance bonuses, transport allowances.

Equal Opportunity Statement

HCH Cleaning Services is committed to fair employment practices. We hire based on merit and business needs, regardless of age, race, gender, religion, or disability, in alignment with Singapore's Tripartite Guidelines.

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Operational Excellence
Coordination
Inventory
Healthcare
ISO
Inventory Management
Compliance
Team Leadership
ISO 9001
Team Lead
Service Excellence
Stakeholder Management
Shipping
Service Delivery

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