General Insurance QA Officer Novena

6 days ago


Singapore SUCCESS HUMAN RESOURCE CENTRE PTE. LTD. Full time
Roles & Responsibilities

- 1 year renewable contract

- Up to 3,000 + PB

- Monday to Friday: 9am – 6.30pm

- Novena

Responsibilities:

  • Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
  • Review 15 of closed sales calls per day for General Insurance Team.
  • Backup for Auto Insurance for Call Review purposes.
  • Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
  • Prepare, track and send Quality Assurance related reports to management and team. (NMD, Service Quality Monthly, Penalty Points Table)
  • Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
  • Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
  • Other ad-hoc duties as assigned by supervisor

Period:

  • 1 Year Renewable Contract

Location:

  • Novena

Working Hours:

  • Monday – Friday (9.00am – 6.30pm)

Salary:

  • Up to 3,000 + PB

Requirements:

  • Minimum GCE O level.
  • Good to have BCP and PGI Certificates.
  • Preferably have quality assurance experience and insurance products knowledge.
  • Meticulous and responsible team player.
  • Proficient in Microsoft Office.
  • Able to multi-task.
  • Fast Learner and willing to learn on multiple Insurance Products.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

faiza@successhrc.com.sg (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg

Tell employers what skills you have

Sampling
Able To Multitask
Microsoft Office
Quality Control
Quality Management
Quality Assurance
ISO
insurance products
Test Cases
BCP
MS Word
General Insurance
Audits
Accountability
Team Player

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