Business Analyst

Roles & Responsibilities

Job Description & Requirements

Job Title: Business Analyst (Immediate Joiner)

Visa Requirement: Singaporean / PR Only

Employment Type: Full-Time / Perm

Location: Singapore

Singha Tech Solutions is a Singapore-based company and one of the globally leading technology consulting firms, providing tailored software development, IT systems integration, and web solutions to clients across various industries.

About the Role:

The Business Analyst plays a pivotal role in ensuring the successful delivery of Cloudwise solutions by bridging the gap between customer needs and technical implementation. The role involves understanding business objectives, gathering and analysing requirements, and translating them into clear, actionable specifications for delivery teams. The Business Analyst drives stakeholder alignment, supports solution design, and enables the adoption of IT Service Management (ITSM) and observability solutions that deliver measurable value to our customers.

Key Responsibilities:

• Work with project sponsors, project managers, and technical teams to gather and analyse business requirements, objectives, and pain points.
• Elicit, document, and validate functional and non-functional requirements through workshops, interviews, and user stories.
• Translate requirements into clear functional specifications, process flows, and acceptance criteria.
• Ensure delivery teams have a solid understanding of requirements, resolving ambiguities and clarifying scope throughout the project lifecycle.
• Support solution design by validating feasibility and alignment with ITSM and observability capabilities.
• Collaborate with QA/testing teams to define test cases, validate deliverables, and confirm solutions meet customer needs.
• Track, manage, and document changes in requirements to maintain alignment with project scope and timelines.
• Facilitate stakeholder reviews, walkthroughs, and sign-offs to ensure clarity, transparency, and alignment.
• Provide delivery support by monitoring progress, highlighting risks, and ensuring requirements traceability from initiation to deployment.
• Contribute to customer success initiatives by providing business analysis expertise when required.

Requirements:

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
• 3+ years of proven experience as a Business Analyst in IT solution delivery or consulting environments.
• Strong knowledge of IT Service Management (ITSM) and/or enterprise IT delivery processes.
• Experience with requirements elicitation techniques (e.g., workshops, interviews, user stories).
• Solid understanding of software project delivery lifecycles (Agile, Waterfall, or hybrid).
• Proficiency in documentation and collaboration tools (e.g., JIRA, Confluence, MS Office, Lucidchart).
• Excellent communication and stakeholder management skills, with the ability to translate technical details into business language.
• Strong analytical, problem-solving, and critical-thinking abilities.

Preferred Requirements:

• Familiarity with ITSM, observability, monitoring, or AIOps platforms.
• Experience working in ITSM/ESM solution implementations (e.g., ServiceNow, BMC, or similar platforms).
• Knowledge of testing practices, including defining test cases and supporting UAT.
• Exposure to customer success or post-implementation support functions.
• Professional certifications such as CBAP, CCBA, PMI-PBA, or Agile/Scrum certifications.
• Bilingual in English and Mandarin, with strong verbal and written communication skills.

We'd love to hear from you if you're a dedicated applicant. Or you can email us with your resume & CV at shubham@singha.tech

Tell employers what skills you have

Management Skills
UAT
Confluence
ITSM
User Stories
Business Analysis
Translating
Agile
Test Cases
JIRA
Business Analyst
Stakeholder Management
Web Solutions
Project Delivery
Software Development
Business Requirements

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