Air Freight Executive

3 weeks ago

Singapore FINDJOBS PTE. LTD. Full time
Roles & Responsibilities

About the Role

We are hiring on behalf of our client, MNC Global Logistic company - Air Freight Executive, where you'll manage end-to-end key account operations for high-value clients. You'll ensure seamless import/export processes while driving continuous improvement in a fast-paced environment.

Air Freight Executive – Key Account (Customer Service)

Location: Alps Avenue

Working Hours:

  • Mon–Fri: 8:30 AM – 5:50 PM
  • Alternate Sat: 8:30 AM – 12:30 PM
  • 6 off days per month

Gross Salary: Up to S$4,000/month

Key Responsibilities

  • Oversee day-to-day air freight import/export operations, ensuring compliance with SOPs and smooth shipment execution.
  • Act as the main point of contact for key customers, internal teams, and carriers to manage and resolve operational issues.
  • Develop and enhance procedures to improve efficiency, reduce service failures, and ensure effective recovery actions.
  • Prepare and analyze KPI reports, lead performance reviews, and recommend improvements based on data insights.
  • Monitor customer payments, resolve billing issues, and ensure timely collections.
  • Respond promptly to customer feedback or issues, with a focus on root cuse analysis and preventive solutions.
  • Coordinate and secure cargo space across origin stations in alignment with shipment schedules.

Requirements

  • Diploma/Degree in Logistics, Supply Chain, or related field
  • Prior experience or knowledge in air freight operations is a plus (training provided for entry-level candidates).
  • Strong attention to detail, analytical mindset, and proactive problem-solving skills.
  • Excellent communication and team collaboration skills.
  • Self-driven and resourceful, with a passion for process improvement and service excellence.
  • Comfortable working in a fast-paced.
  • Willing to support urgent operational matters outside office hours, when required.
Tell employers what skills you have

Global Logistics
Account Management
Team Collaboration
Logistic function
Logistic Support
Strong Attention To Detail
Process Improvement
logistics software
Supply Chain
SAP Logistics
Air Freight
Compliance
Financial Statements
Team Player
Customer Service
Service Excellence
Able To Work Independently
Financial Reporting

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