Senior Professional Services Consultant

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As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises, governments and militaries for incident response and threat hunting.

We are looking for someone who leverages in-depth industry knowledge of the business environment and various technical solutions to assist the customer to gain market share and increase operational efficiencies. You will provide technical and consultative leadership for Consulting technical solutions opportunities on a range of complex engagements, focused on an industry or service offering.

*This position will require travel, primarily within Asia*

Responsibilities

• To provide technical and consultative services on NetWitness solutions on a range of complex consulting engagement projects.
• These projects may include conducting workshops, analyzing requirements, developing solution design and recommendations, documentation, and delivering training of NetWitness solutions for the customer.
• Works closely with project managers (or acts as project manager), other personnel, and the customer to ensure a smooth project implementation and transition from start to completion.
• Delivers services both independently as well as in a team environment, working closely with NetWitness sales, other personnel, and clients.
• Works on complex projects and manages multiplework streams. Defines and authors deliverables. Delivers projects with approved methodology while adhering to margin, planning, and SOW requirements.
• Leads project quality assurance activities, including technical QA reviews. Understands and adheres to proper escalation and change control procedures. Validates requirements, limited prototyping and functionality design and creates proposals that address current and evolving client requirements.
• May manage or function as technical lead on small to medium projects or workstreams of larger, more complex projects. Understands customer business challenges and provides strategy that addresses long term goals. Independently analyzes large amounts of data, provides logical options, create and delivery correct documentation, sound work products and deliverables to achieve customer satisfaction.
• Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Keeps stakeholders informed of activities and issues promptly. Completes end-of-project reports. Provides knowledge transfer and training throughout and at the completion of assigned projects.
• Prepares detailed project plans of an engagement within the standards of project management methodologies. Reviews and validates statement of work (SOW). Categorizes requirements into a project

Technical Responsibilities

• Work with customers to better enabletheir ability to hunt for and detectthreats.
• Track threat actors and associated tactics, techniques, and procedures (TTPs).
• Hunt for and identify threat actor groupsand their techniques, tools, and processes.
• Provide input on cybersecurity best practices, especially as pertains to threat intel, threat hunting, and using/incorporating Network (NDR), Endpoint (EDR), and Log (SIEM) analysis.
• Develop detection content and use cases within the NetWitness product for Network full packet capture, EDR, SOAR, and SIEM.
• Develop advanced queriesand alerts to detect adversary actions.
• Develop dashboards and reports to identify potential threats, suspicious/anomalous activity, malware, etc.
• Assess customer gaps in visibility and provide next-step recommendations.
• Assist customers to increase visibility and detection capability, working in synergy with incident response team members and providing expert advice about how to investigate potential attacks.
• Support with pre- and post-sale opportunities to help demonstrate advanced usage of the NetWitness product suite and Threat Hunting techniques.
• Support internal teams for cross-training, collaboration, innovation, and subject matter expertise Perform research and develop techniques to identify and mitigate threats,staying abreast of emerging threatsand developing creative solutions to solve customer issues.
• Lead Instructor for technical NW classes (regionsinclude APJ, AMER, EMEA).
• Provide assistance, technical knowledge, and troubleshooting to learners (external/internal).
• Act as technicalproduct SME for team.
• Help with sales project scoping,provide guidance to sales/clients.
• Guide and contribute in technical NetWitness course development.
• Assist in development of knowledge checks and technicalassessments.
• Participate in lab and contentQA.
• Maintain Instructor documentation, illustrations, notes, questions, presentation/topic order, tips & tricks for future instructors under existing documentation.
• Assisting in gatheringand building the lab use-cases.
• Assist with lab deployments/upgrades, particularly for lab images,class environments.
• Deliver or help in creatingat least one webinar every 6 months.
• Participate in publiccustomer training events (based on business need).

Required Experience/Qualifications:

• Ability to understand logging mechanisms for industry standardnetwork, security solutions, servers, and databases.
• Good understanding of networking/Security infrastructure.
• Ability to detail out data flow in a given topology.
• Strong communication skills,i.e., verbal, written,listening, and presentation.
• Analytical thinking and problem-solving skills.
• Proficiency in understanding key difference betweenlogs, events, packets,and incidents.
• In-depth knowledge on collection methodology such as Syslog,SNMP, ODBC, LEA, FTP, SFTP.
• Understanding of the OSI/TCP IP model.
• Added advantage with understanding of NAS/SAN, TAP, Load Balancers, and proxy solutions.
• Reasonably good analyticscapability.
• Proficient in configuring industry standard network/security solution such as routers, switches, firewalls, Windows/Unix servers and virtual machines.
• Good understanding of databases (SQL,Oracle and opensource database).
• Troubleshooting connectivity &communication issues betweendevices.
• Good understanding of Packet Capture(PCAP) and relatedtools such as Wireshark and Ethereal.
• Logical reasoning/correlation capabilities between various components in the networks.
• Skillsets on writingviews, triggers, shell scripts.
• Good understanding of various industrystandard practices such as SOC Strategy, IncidentResponse, and Breach Assessment.
• An understanding and application of the MITRE ATT&CK framework.
• A passion for research, new ideas, and uncovering the unknown aboutinternet threats and threat actors Expertise in at least one of the following: Network Forensics, Host Based Forensics, Log Analysis Basic threat intel understanding and analysis UNIX/Linux expertise, Specifically CentOS Understanding of baselining, tuning, and reviewing alerts generated by detection.
• Knowledge on variousthreats, security trends,security policy in the industry.
• Familiar with SecurityOperations Center (SOC) policies and procedures.
• Ability to work on concurrent projects.
• Bachelor's degree in Computer Science,Information technology or relevant experience.
• Excellent presentation, workshopfacilitation and interpersonal skills.
• Fluent English speakingand writing.
• Based in Singapore, candidates based overseaswill not be considered.
• Up to 50% travel expected,primarily within Asia Countries and may also require travelto EMEA and Middle East Countries occasionally.
• Professional security relatedqualification (i.e., CCNA, CISSP, GCIH, GCFA, and ECH) is preferred but not mandatory.
• Experience dealing with different globalregions is highlypreferred.
• NetWitness solution knowledgewould be considered an advantage.
• Federal security clearance can be an added advantage.

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesComputer and Network Security

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