Concierge

3 weeks ago

Singapore SSG HOTELS PTE. LTD. Full time
Roles & Responsibilities

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team. As a Concierge, you will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return.

You will need to have an excellent command of the English language, outstanding organizational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/departments as the need arises.

- Willing to work in SHN environment during COVID-19.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

Tell employers what skills you have

Front Office
Lifestyle
Microsoft Office
Concierge Services
Restaurants
Quality Assurance
Housekeeping
Interpersonal Skills
Property
Books
Accounting
Transportation
Wellbeing
Customer Service
Audit
Hospitality

  • Concierge

    3 days ago

    Singapore SPH Retail Property Management Services Pte Ltd Full time

    **Concierge Officer** The Concierge Officer is one of the key drivers of the service standards in delivering outstanding customer service experience and touch points for Paragon’s shoppers and visitors. You are expected to have full knowledge of the Paragon Club programme to assist members with their enquiries, demonstrate adaptability and experience...

  • Concierge

    1 week ago

    Singapore JLL Full time

    **JLL empowers you to shape a brighter way**. **Concierge Job Description in Residential Environment** **In General** - Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others...

  • Concierge

    4 days ago

    Singapore JLL Full time

    Join to apply for the Concierge role at JLL 3 days ago Be among the first 25 applicants Join to apply for the Concierge role at JLL Manage the concierge counter not limited to walk in queries, calls etc. Manage switchboard calls Log all feedback and follow through until case is satisfactorily resolved Handle complaints and deploy facilities team support Use...

  • Concierge

    2 weeks ago

    Singapore CONCORDE HOTEL SINGAPORE Full time

    **Responsibilities**: Supervise and provide direction for overall, day to day operations and administration of the Concierge section Ensure that all arriving and departing guests are promptly attended efficiently Coordinate and liaise with the Chief Concierge as required for day to day operations which will include reporting of any guests complaints /...

  • Concierge

    3 days ago

    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** The Concierge is a hotel guest services representative who serves as the guest’s liaison for both hotel and non-hotel services. Concierge focuses on helping guests save time by providing appropriate recommendation based on their needs regardless of whether enquiries concern in-hotel or off-premises attractions, services or...

  • Concierge

    2 days ago

    Singapore JLL Full time

    Join to apply for the Concierge role at JLL 6 days ago Be among the first 25 applicants Join to apply for the Concierge role at JLL Get AI-powered advice on this job and more exclusive features. Minimum 3 years of experience as a receptionist Proven track record of excellent customer service Strong presence and personality Willingness to go the extra mile...

  • Concierge Executive

    2 days ago

    Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

    Job Summary: We are seeking a resourceful and guest-focused Concierge Executive to support our Concierge team. This role is key to crafting unique and memorable guest experiences by offering personalized recommendations, handling guest requests and managing daily concierge operations. The ideal candidate is well-connected, knowledgeable about local...

  • Concierge Executive

    4 weeks ago

    Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:We are seeking a resourceful and guest-focused Concierge Executive to support our Concierge team. This role is key to crafting unique and memorable guest experiences by offering personalized recommendations, handling guest requests and managing daily concierge operations. The ideal candidate is well-connected,...

  • Concierge Supervisor

    2 weeks ago

    Singapore Mandarin Oriental Hotel Group Full time

    **Responsibilities**: - Ensure that GSAs/GSEs/HSEs attend to guest’s travel and transport requests accordingly - Provide Concierge - related trainings to Concierge/Baggage & Front Office Team - Oversee the whole Concierge Team in the absence of the Assistant Concierge Manager/Concierge Manager - Ensure that colleagues are well - groomed and arrives for...

  • Concierge Officer

    5 days ago

    Singapore STRAITS RETAIL PROPERTY MANAGEMENT SERVICES PTE. LTD. Full time

    **Concierge Officer **The Concierge Officer is one of the key drivers of the service standards in delivering outstanding customer service experience and touch points for Paragon’s shoppers and visitors. You are expected to have full knowledge of the Paragon Club programme to assist members with their enquiries, demonstrate adaptability and experience...