New Customer Onboarding Strategist

3 weeks ago

Singapore GOOGLE ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Additional job description

Working with our valuable new customers as they go through a sustainable onboarding period, you will set the goal and the strategy for how their products and services reach users. You will own a set of new customers to make them successful long-term and grow the next generation of high-potential customers for Google.

In this role, you will grow strengths in product knowledge, consultative promotions (we upsell/pitch to our clients), and account management, work cross-functionally with our acquisitions, product, program, and same-store teams.

Qualifications
Job responsibilities
  • Manage a new customer portfolio to set them up for long-term success with their digital advertising journey.
  • Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
  • Work cross-functionally with sales, product, and program teams to deliver seamless customer handovers.
  • Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
  • Provide strategic advice to help our advertisers get the best return on their investment by working closely with them in a consultative role.
Minimum qualifications
  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
  • Ability to communicate in English and Vietnamese fluently as this is a customer-facing role that requires interactions in Vietnamese with local stakeholders.
Preferred qualifications
  • 3 years of experience in advertising, consultative sales, business development, or management consulting.
  • Ability to reach out to customers/cold calling, help customers to add value to their business.
Tell employers what skills you have

Product Knowledge
Account Management
Sales
Digital Media
Management Consulting
Customerfacing
Customer Relationships
Translating
Customer Success
Marketing
Strategy
Digital Marketing
Business Development
Acquisitions

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