Raffles Hotel Singapore
4 weeks ago
Primary Responsibilities
Executes Core Tasks Of The LobbyOperation
- Delivers the Raffles HotelSingapore guest experience through a seamless flow of processes andin close cooperation with the Raffles Butler.
- Provides a first-class arrival experiences for allresidents including a seamless and personalised check-inexperience. Closely assists the F&B team in welcoming andaccommodating/seating restaurant patrons.
- Ensures the smooth running of the Lobby operation byperforming all tasks in adherence with the code of ethics as issuedby Raffles Hotel Singapore.
- Upholds a flawlessimpression and perception of the Raffles Hotel Singapore productsand colleagues.
- Addresses any securityincidents and guest complaints to the Lobby Operations managementteam and reacts proactively when suitable andappropriate.
- Ensures service standards andindividual performance are aligned with Accor Values - GuestPassion, Trust, Sustainable Performance, Spirit of Conquest,Innovation and Respect.
- Accurately executes cashiering and billing duties incoordination with the Raffles Butlers and cooperates closely withthe Finance team.
- Acts as Lobby OperationCoordinator to handle administrative tasks and to ensure the smoothlobby operation and the completion of all essential preparatorytasks prior to guests' arrivals.
- Responsiblefor the timely pre-arrival correspondence cycle within the LobbyOperations team.
- Executes the annual upsell strategy and achieves allgoals as set by management.
- Cooperates withall departments and divisions in promoting inter-hotel sales andin-house facilities for Residents, F&B patrons andvisitors.
- Ensures guests receive the experience as detailed inbrand Standard Operation Procedure (SOP), Raffles Hotel SingaporeLocal Standard Operation Procedure (LSOP) as well as Forbes 5 star/ Leading Quality Assurance (LQA) standards, and aims to achievethe scores and goals set by management.
- Participates in the handling and follows up of anysecurity incident and guest complaint together with the LobbyOperations management team and always reinforces hotelvalues.
- Adheres to Workplace Safety and Health(WHS) policies and procedures.
Knowledge andExperience
- Diploma and Degree frompreferably hospitality or related field.
- Minimum 1 to 3 years relevant experience.
- Excellent communication skills in English and ability tocommunicate in a secondlanguage.
- Possesses strong interpersonal skills.
- Contributes in the team, work punctually andeffectively.
- Ascertains and addressesguest/colleague needs.
- Motivates individualsand creates and maintains a cohesive team.
- Focuses on service with an eye for detail and anapproachable attitude.
- Works well underpressure, analyzes and resolves problems, and exercises goodjudgment.
- Prioritises and organises workassignments and work effectively.
- Self-motivates and shows good initiative in a dynamicenvironment.
- Ensures security andconfidentiality of guest and hotel information.
- Possesses good computer and property management systemskills.
- Embraces and responds to changeeffectively.
- 5-day WorkWeek.
- Duty Meals are provided.
- Colleagues' Discount and/or Preferential Room Rates atworldwide Accor Hotels.
- Flexible Benefit -Dental/Optical/Vacation Expenses/Children's Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & GrowthOpportunities.
- Holistic Learning andDevelopment Opportunities.
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