DevSecOps Engineer

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring for DevSecOps Engineer

You will work in Singapore Government Agencies

This is a fixed term contract role. The engagement is 1 year.

Internal Code: A26405

What will you do?

• We are seeking an experienced, hands‑on Jira Service Management (JSM) engineer to implement and modernise an IT Service Management platform on GovTech SHIP-HAT JSM, including migration from the existing on‑premise JSM Data Center environment.
• This is not a like‑for‑like migration or a generic DevOps infrastructure role. The focus is on JSM engineering, ITSM workflow automation, and integrations with SHIP-HAT Jira, Confluence, GitLab and other enterprise platforms to connect service operations with software delivery.
• Assess the existing JSM environment and design a simplified, modern target‑state ITSM solution on SHIP‑HAT JSM.
• Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals and notifications.
• Implement and improve incident, service request, problem, change and knowledge‑management workflows.
• Develop automation for ticket routing, approvals, escalation, incident handling and service fulfilment.
• Design, build and troubleshoot integrations using REST APIs, webhooks, scripting and supported connectors.
• Integrate JSM with Jira, Confluence and GitLab/DevOps tools, using approved interfaces, to improve traceability across incidents, changes, releases and engineering work.
• Plan and support migration of agreed configurations and data from JSM Data Center, including mapping, testing, validation and cutover.
• Support user acceptance testing, technical documentation, operational handover and post‑go‑live stabilisation

What are we looking for?

• Proven hands‑on delivery of at least one Jira Service Management implementation; experience using Jira only for issue tracking is insufficient.
• Strong JSM configuration skills covering workflows, request types, forms, automation rules, SLAs, permissions and service portals.
• Practical understanding of ITSM processes, particularly incident, service request, problem and change management.
• Experience building automation and system integrations using REST APIs, webhooks and scripting.
• Experience integrating JSM or comparable enterprise workflow platforms with other systems.
• Working knowledge of GitLab or similar DevOps tools, CI/CD concepts, and release/change‑management integration.
• Experience with Atlassian Jira and Confluence; able to work across IT operations and software engineering teams.
• Jira/JSM Server or Data Center‑to‑cloud migration, including configuration and data migration.
• JSM Assets/CMDB, service catalogue design and knowledge‑management integration.
• Automation linking GitLab pipelines or deployments to ITSM change and incident processes.
• ITIL certification or experience in a highly governed enterprise/public‑sector environment.
• AIOps or AI‑enabled ITSM, such as incident summarisation, ticket classification, knowledge recommendations or intelligent routing.

What do we offer in return?

Competitive Compensation:Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.

Benefits:Outpatient medical, specialist medical coverage and generouscustomisableflexi benefits, or flexi allowance; life and health insurance, thoughtfulperkslike special occasions “red packet” and CNY goodies, etc.

Employee Wellness:Support foryour physical, mental, and overall well‑being through year‑round initiatives.

Growth & Development:Learningprogrammes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentor