Customer Success Partner Senior Advisor

2 weeks ago

Singapore SAP ASIA PTE. LTD. Full time
Roles & Responsibilities

The Customer Success Partner Senior Advisor proactively engages with an assigned portfolio of less complex customers achieve business outcomes by supporting the customer's executives within a customer's buying center. This is done with the close support of manager/peers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. With the oversight from management, the CSP has supportive responsibility for assuring the continuity of the customer's cloud subscription-based solutions and maximizing their usage at the product level. They are also supported by multiple CE&X life-cycle relevant centers of experts.

The main areas of responsibility are:

1. Customer Success:

  • Supportive responsibility for customer's success with SAP cloud subscription solutions with a given Domain or scope of assignment
  • Supports execution of LoB/Buying Center level Relationship Assessments.
  • Supports development, maintenance, and actioning buying center or LoB-level Outcome Success Plan (OSP)

2. Engagement & Coordination:

  • Supports coordination of success resources across SAP to accomplish customer's desired outcomes.
  • Is supported by the CE&X Centers and other SAP resources for deeper subject matter expertise when required

3. Consumption & Commercials:

  • Supports monitoring LoB(s) adoption / consumption and documents business impact

Experience Requirements:

  • 4 - 15 years of experience in the following areas:
  • SaaS or Cloud Solutions experience a plus
  • Managing customer engagements including commercial experience
  • Excellent communication skills
  • Excellent analytical skills

Education

Bachelor's degree equivalent

Tell employers what skills you have

Account Management
Forecasting
Adaptive
Process Automation
Data Center
Medicine
Escalation Management
Customer Success
AES
IT Operations
Entitlements
Vigilance
Customer Satisfaction
Application Portfolio Management

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