Service Desk Engineer L2

Roles & Responsibilities Role:Service Desk Engineer L2 JD: Roles and Responsibilities: Provides 24x7 Service Desk support as defined by first response/Tier 2 support. Provides phone, e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Be required to perform 24 X 7 shift...

**Brief Description**: Handling tickets and resolving EUC issues. - Good knowledge of desktop support for both hardware and software - Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System - Ensuring user queries or issues are captured and validated for further processing - Co-ordinate with...

**Service Desk Engineer** Whats on offer: - Job Type: Contract - Duration: 1 year (highly renewable) - Location: Singapore, Central - End-user Environment - Requires Shiftwork (There are 3 shifts : Morning (normal hours), Afternoon-to-Night, Night-to-Morning.) - Shifts will be rotated monthly, including working on weekends and public holidays, according to...

Service Desk EngineerAs a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software,...

Roles & ResponsibilitiesService Desk EngineerAs a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported...

Roles & ResponsibilitiesJob description:· Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT'S employees in all CLIENT'S locations.· Perform asset tracking of all corporate devices (from purchase to disposal)· To be responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams...

Job description:Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT'S employees in all CLIENT'S locations.Perform asset tracking of all corporate devices (from purchase to disposal)To be responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk,...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

Job description: Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT'S employees in all CLIENT'S locations. Perform asset tracking of all corporate devices (from purchase to disposal) To be responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the...

EUC Engineer L2 **Brief Description**: **_Responsibilities _** - Basic help desk resolution and service desk delivery. - Routine System administrative activities - Resolve incidents escalated by L1/Helpdesk as per the agreed SLAs and timelines. They usually have a Run-Book/KB which they can refer to for immediate resolutions. They are also supposed to...