Application Support Analyst

4 weeks ago

Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Roles & Responsibilities

Application Support Analyst

Mon – Fri, occasional weekend for system upgrade

Working Days :8.30 am – 6.00 pm

Salary $4000-$6000

Location : Changi South Ave 2, Singapore 486547

Summary

The Application Support Analyst is responsible for the development, maintenance and support of applications for the enterprise delivered via the web, Internet and Intranet and/or client-server. The incumbent is responsible for applying best practices, architectures, and patterns, assists other developers in programming, and aids in planning, unit testing, and deploying applications.

Responsibilities

• Communicates with end-users and third-party vendors to obtain requirements for projects and application updates for all applications

• Participates in the design, specification, maintenance and execution of testing new and changed functionality for medium to complex applications

• Write specifications for specific applications as requested by various business units.

• Updates system end-user and training documentation

• Provides second-level end-user support for our enterprise applications.

• Maintains business process procedures in conjunction with the process owners

• Resolves Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex customer department end-user problems

• Creates Request/Incident tickets from users and generates Requests for Change to the production environment to troubleshoot and fix the most complex customer department end-user problems

• Manage EDI projects with customers and global IT development team.

• Works closely with our global IT offices to resolve issues and manage deployments

Job Requirements

• Diploma/ Degree in Computer Science, Information System or related discipline

• 3 years or more of relevant experience with good exposure in systems design and application development.

• Excellent communication and documentation skills.

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Tell employers what skills you have

Troubleshooting
Oracle
.NET
Interpersonal Skills
EDI
Unit Testing
Documentation Skills
Agile
Application Development
Scripting
JavaScript
Unix
SQL
Application Support
ITIL
Business Process
Business Analyst
Systems Design
Java
Technical Support

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