Duty Manager

3 weeks ago

Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time
Roles & Responsibilities

The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers.

Responsibilities:

You will:

• Supervises overall activities in the department.

• Supervises and delegates duties to supervisors and prepares work schedule for them.

• Develops weekly schedules, monitors team attendance and put up the leave calendar

• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.

• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).

• Keeps knowledge/information of any change in resort policy and procedure and enforce them.

• Ensures good communication and cooperation between front office department and other departments.

• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.

• Controls expenses of front office department.

• Maintains a personalized service standard of the reception by constant training and motivation of the team members.

• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.

• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office

• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in RMS accordingly

• Conducts daily briefings

• Blocks special room. Requests and personally checks them prior to the arrival of guests.

• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.

• Makes sure that the service of the front office team is prompt and attentive at all times.

Tell employers what skills you have

Front Office
Leadership
Property Management
Housekeeping
VIP
Property
Investigation
Administration
Attentive
Opera
Budgeting
Wellbeing
Human Resources
Customer Service
Hotel Management
Catering
Hospitality

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