Cloud Wintel Engineer

3 weeks ago

Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Incident Management:

* Respond to escalated incidents from L1 support, providing timely and effective resolution.

* Diagnose and troubleshoot complex technical problems across various technologies.

* Perform root cause analysis to prevent recurring incidents.

* Document incident resolution steps and maintain knowledge base articles.

Problem Management:

* Investigate and resolve underlying problems affecting IT services.

* Proactively identify potential issues and implement preventative measures.

* Collaborate with other teams to address complex problems.

Change Management:

* Implement approved changes to IT systems, following established procedures.

* Ensure changes are implemented with minimal disruption to services.

* Validate successful implementation and document changes.

System Monitoring & Maintenance:

* Monitor the health and performance of IT systems.

* Perform routine maintenance tasks to ensure system stability and security.

* Identify and address performance bottlenecks.

Technical Expertise:

* Maintain in-depth knowledge of BMC Control-M, AWS cloud services, Windows and VMS operating systems, and

security technologies.

* Stay current with industry best practices and emerging technologies.* Provide technical guidance and mentorship to L1 support engineers.

Qualifications:

* Bachelor's degree in Computer Science, Information Technology, or a related field.

* 3-5 years of experience in IT support, with a focus on AWS, Windows, VMS, and security. BMC Control-M experience will be an added advantage.

* Strong understanding of ITIL framework and service management principles.

* Excellent analytical, problem-solving, and troubleshooting skills.

* Strong communication and interpersonal skills.

* Ability to work independently and as part of a team.

* Relevant certifications (e.g., AWS certification) is a plus.

Key Skills:

* BMC Control-M administration and troubleshooting

* AWS cloud services management and support

* Windows and VMS operating system administration

* Security best practices and implementation

* Incident and problem management

* Change management

* System monitoring and maintenance

* Communication and collaboration

Tell employers what skills you have

Switches
Control M
Troubleshooting
BMC
Change Management
Amazon AWS
VMS
Active Directory
DHCP
VMware
Information Technology
Windows Server
Problem Management
Networking
Operating Systems
System Administration
Routers
Wintel Servers
ITIL
Incident Management

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