F&B Operations Manager

3 weeks ago

Singapore THE CAPITOL KEMPINSKI HOTEL SINGAPORE Full time
Roles & Responsibilities

SCOPE

Reporting directly to the Assistant Director of Food & Beverage, the F&B Operations Manager is a hands-on leader crucial to elevating our food and beverage offerings as a key differentiator for the Kempinski brand. This dynamic role demands active participation in overseeing and ensuring the success of our hotel's Food & Beverage and Banquet operations. You'll play a pivotal role in driving top-line revenue for the department while ensuring sustainable, profitable operations and maintaining the highest standards of quality and service.

You will lead, motivate, and develop the F&B team, instilling a culture of courteous, professional, and efficient service that consistently aligns with both hotel and Kempinski brand standards. Your direct involvement in day-to-day operations will ensure seamless execution and an exceptional guest experience.

OVERALL OBJECTIVES

  • Assist to oversee the Food & Beverage and Banquet day-to-day operations of the hotel.
  • Ensure that sales are driven to full potential in specific outlets as appointed by Food & Beverage Head of Department.
  • Ensure that all costs are in line with sales without compromising quality.
  • Lead the department and ensure that they are driven in an entrepreneurial manner, looking for opportunities to generate more business at all times.
  • Ensure that all rules & regulations are strictly established and adhered within the hotel including the hotel's policy on fire and safety as well as hygiene regulations including HACCP.
  • Create a conducive environment and ensure that innovation and new ideas are fostered, implemented and shared with other hotels via corporate office.
  • Support and implement Human Resources & Talent Development initiatives.
  • Assist to prepare and consolidate the yearly budget for the department.
  • Prepare the monthly income statement, Revenue Report of the department as a whole, and attend the monthly performance meeting with the Outlet Management.
  • Assist in sourcing the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
  • Prepare a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis.
  • Follow the local and global food & beverage trends.
  • Ensure that all managers plan and implement effective training programmes in the appointed outlets.

REQUIREMENTS

  • Minimum 5 years in F&B management role and/or in a similar capacity
  • Experienced in various dining concepts in luxury hotels including all day dining, banquet, signature restaurants and celebrity chef restaurants.
  • Fluent in spoken and written English
  • Possesses great leadership and motivational skills and an ability to adapt communication and working style to suit different stakeholders.
  • Positive attitude and team player with ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
  • Resourceful, able to multi-task and work within tight deadlines
Tell employers what skills you have

Coaching
Creative Problem Solving
Customer Service Oriented
Leadership
Able To Multitask
Microsoft Excel
Written English
Talent Development
Restaurants
Ability To Work Independently
Project Management
Pressure
Topnotch Customer Service
Communication Skills
Team Leader
Team Player
Human Resources
Customer Service
Customer Service Excellence
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