Customer Service Officer

3 weeks ago

Singapore BANK OF CHINA LIMITED Full time
Roles & Responsibilities

Responsibilities

We are looking for exceptional customer-oriented individuals to join our Consumer Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.

  • Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
  • Reconcile cash drawers, count and package coins and notes daily
  • Be well-versed in the bank's products and services to address customers' enquiries and needs promptly and effectively
  • Provide quality customer service to ensure a high level of customer satisfaction at all times

Requirements

  • Diploma qualification or higher
  • Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement
  • Proficient in Microsoft Office software
  • Strong interpersonal and communication skills with a pleasant disposition
  • Self-motivated multi-tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast-paced environment
  • Willing to work on a 5.5 or 6-day weekly schedule (including Saturdays)
  • Prior work experience in banking is not required. Full training will be provided for all successful candidates.
Tell employers what skills you have

Product Knowledge
Able To Multitask
Microsoft Office
Microsoft Excel
Interpersonal Skills
Retail Banking
Good Communication Skills
Freight
Deposits
Accountability
Communication Skills
Banking
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Customer Service Experience

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