Operations and Client Service Assistant

4 weeks ago

Singapore ETONHOUSE PRE-SCHOOL PTE LTD Full time
Roles & Responsibilities

Job Title: Operations and Client Assistant Responsibilities (Able to work both weekend)

This position requires the candidate to work closely with the Operations and Client Service team. This position will provide customer care services to students and their parents, as well as operational support for the team.

Job Role & Responsibilities


• Plan monthly enrichment programme schedules and holiday camps for all schools.


• Liaise between schools and enrichment programme vendors to confirm the schedule.


• Inform respective schools to broadcast the available enrichment programme to the parents.


• Handle parents' queries, feedback and enrolment promptly and professionally.


• Provide parents with clear explanations on our programmes via various communication channels.


• Prepare necessary in the portal for registration.


• Follow up with parents for registration, payment and programme schedules.


• Prepare enrolment list, teachers detail to send to schools before the start of programme.


• Work closely with vendors and schools for any cancellation/replacement class.


• Inform parents on cancellation/replacement of classes if any.


• Process ad-hoc credit refunds for students who are withdrawing/graduating.


• Execute payment process for the enrichment programme vendors.


• Provide operational support for all enrichment programmes.


• Reception duties, answering any phone and email enquiries.


• Deliver a professional and high-quality service experience in a customer-facing role.


• Acquire a strong working knowledge of the organisation's programmes and services.


• Maintain close liaison with other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.


• Develop great rapport with parents, children as well as teachers to build brand loyalty.


• Responsible for the weekly logistics of the enrichment programmes, including printing, assembling, packing and arranging of transport of experiment materials to various schools.


• Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements


• Possesses at least GCE 'A' levels or the equivalent.


• Minimum 1-year experience working in a customer service.


• Required to work shift hours and on weekends.


• Strong proficiency in written and spoken English.


• Being effectively bilingual would be a strong advantage.


• Candidates who have worked in the hospitality or education industry are most preferred.


• Possesses emotional maturity and passion for customer service.


• Familiar with CRM systems and practices.


• Good team player, possesses the ability to work with minimal supervision.


• Positive, extroverted and outgoing personality.


• Well-groomed with a professional disposition.


• Flexible, able to manage change and ambiguity well and able to work under tight deadlines.


• Careful, meticulous, with an eye for detail.


• Well-organised, methodical with strong time-management abilities to manage multiple tasks

Tell employers what skills you have

CRM
Able To Multitask
Troubleshooting
Advertising
Data Analysis
Customer Experience
Customerfacing
Arranging
Customer Care
B2B
Assembling
Team Player
Customer Service
Disposition
Manage Change
Hospitality

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