Customer Service Associate

3 weeks ago

Singapore SMILEPOINT DENTAL CENTRE PTE. LTD. Full time
Roles & Responsibilities

Roles & Responsibilities:

  • Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
  • Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
  • Manage office supplies such as dental products, stationery, equipment and furniture.
  • Ensure clinic operations run smoothly. Liaise with appropriate vendors/departments to resolve any issues.
  • Submit dental claims via CHAS, Medisave and Dental Insurance portals.
  • Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements:

  • Minimum Diploma
  • Experience in customer service or reception duties (preferred)
  • Possess good communication and interpersonal skills
  • Attention to details and problem solving skills
  • Able to work independently as well as in a team
  • Must be able to work on at least one weekend (Sat or Sun)

Benefits:

  • Work-life balance - 5-day work week with no night shifts
  • Annual leave
  • Medical and dental benefits
  • Located near MRT station
  • Career growth with structured training opportunities
Tell employers what skills you have

Microsoft Office
Microsoft Excel
Housekeeping
Interpersonal Skills
Attention to Details
Communication Skills
Administrative Support
Customer Satisfaction
Team Player
Customer Service
Able To Work Independently

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