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- Lead and work together with the Supervisors to educate the respective roles and their continual development in their respective career path with the Hotel.
- Training and development of Room Attendants/Supervisors/Assistant Housekeeper to improve the competencies of their position and develop them for career progression.
- Schedule and conduct daily communications meeting with all Housekeeping Team to enable a free two-way expression of ideas, concerns or other issues that may relate to any matter in the Hotel.
- Share and communicate daily guest reviews, GIF, Revinate scores to Housekeeping Team. Implement and take appropriate action to rectify issues immediately.
- Conducting annual performance reviews for team members under your care.
- Assist in ensuring training and appropriate development plans for team members are implemented.
- Ensuring the maintenance and upkeep of all equipment used in the Housekeeping Department.
- Oversee all internal/external contractors such as Landscape, Laundry, Room Attendants, Public Area Attendants, Pest control, etc.
- Overseeing all maintenance of plants and floral arrangements within the Hotel.
- Support the AEH/EH on budget forecasting processes for the department.
- Represent the department in internal and external meetings and assume responsibility in the absence of AEH/EH
Budgets
Leadership
Microsoft Office
Housekeeping
Inventory
VIP
Compliance
Communication Skills
Coaching Staff
Training Staff
Hospitality
