
Techno-functional Ops Specialist
3 weeks ago
Responsibilities
ERP/WMS Management and Maintenance
- Oversee and maintain operational systems (e.g. ERP - Netsuite/CIN7, Shopify and etc) and ensure systems are updated, secure and functioning as intended.
- Implement updates, upgrades and configurations to enhance efficiency.
- Manage data migration, system testing and user acceptance testing (UAT) to ensure a seamless transition to the new system.
- Gather and document business requirements, translating them into functional specifications for ERP configuration.
- Create, update and maintain T&C on Shopify to support promotions, discounts and other marketing initiatives while ensuring compliance with legal requirements.
- Troubleshooting and resolving system issues related to inventory management, order processing, and data synchronization across different platforms.
- Conduct end-to-end testing and website (QA), including order placement, payment processing and shipping. Perform regular quality assurance checks to identify and report errors or bugs.
- Act as a point of contact for users experiencing system-related problems.
Product Setup & Master Data
- Accurately and efficiently create and maintain product information across all platforms, including CIN7, Shopify and 3PL portals. This includes uploading product details, images, pricing and inventory data.
- Standardization, maintain accurate and up-to-date master SKU data across all systems including managing product variants, bundles and kits.
Inventory Reconciliation
- Perform regular inventory reconciliation across all platforms and physical warehouses. Investigate and resolve discrepancies, including end-of-month analysis and year end stocks take coordination.
- Generate and analyse key inventory reports from 3PL providers to track stock level, movement and identify potential issues.
- Reconcile Amazon inventory, file and track delivery claim with Amazon to recover losses from damaged or lost shipments.
Collaboration and Process Improvement
- Coordinate with cross functional team i.e. Operations, Finance, Data, Growth & Brand team to ensure projects implemented are met.
- Identify opportunities to improve system efficiency and data accuracy. Contribute to the development and implementation of new processes and workflows.
Requirements
Role requirements
- Bachelor's degree in Information Technology, Computer Science, Business Administration, Supply Chain Management or related field preferably within the retail and consumer goods industry.
- 2-3+ years of experience in ERP system management especially in configuring, deploying, upgrading operational systems, familiarity with industry specific processes (e.g : Supply Chain, logistics, manufacturing).
- Good understanding and experience with operational systems like ERP (i.e. NetSuite).
- Experience with Shopify store administration and 3PL portal management.
- Good analytical and problem solving skills, with the ability to communicate complex technical information to non-technical stakeholders.
- Good attention to details and ability to work in a fast-paced environment.
Skills
- ERP system management and configuration.
- Data analysis and visualization
- Good analytical and problem solving abilities
- Excellent data entry skills with a high level of accuracy
- Excellent communication and interpersonal skills
- Business process improvement and optimization
Ability to work independently and prioritize multiple tasks and projects.
Tell employers what skills you haveUAT
3PL
Ability To Work Independently
Process Improvement
ERP
Translating
System Testing
Data Entry
Business Process Improvement
Inventory Management
Data Migration
Attention to Details
Supply Chain Management
User Acceptance Testing
Visualization
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