Hotel Housekeeping Supervisor
2 weeks ago
Shine Bright with Us Hotel Housekeeping Supervisor Wanted
Are you a ray of sunshine with a knack for keeping things sparkling clean? Our project vibrant hotel is seeking a passionate and organized Housekeeping Supervisor to join our team
Working hours: 6 days work week (Rotating Shifts)
- 7am to 4pm
- 10am to 7pm
- 2pm to 11pm
Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
- Works with Superior/ Housekeeping Manager in the preparation and management of the Department's budget.
- Supervise the implementation of housekeeping standards and procedures in relation to:
Bedroom service
Bathroom service
Valet service
Cleaning service
Linen maintenance - Recommended changes to these standards and training needs on an ongoing basis
- Solve employee grievances
- Ensure consistency within the department
- Open and close the shift and ensure effective shift hand over
- Maintain a current and thorough knowledge of all housekeeping systems
- Perform Room allocations
- Perform Room inspections
- Priorities arrival rooms
- Liaise with Front Office for guest and hotel requirements
- Liaise and follow-up with Maintenance team on guest room and public area defects
- Ensure guest valet is processed and delivered in a timely manner
- Co-ordinate special projects (example site rooms, vermin control, window and carpet cleaning, room inventories)
- Manage all special requests made by guests
- Management of lost property for the hotel
- Ensure you have complete knowledge of room types, layouts and facilities
- Manage storage areas
- Maintain adequate stock levels
- Complete stock takes as required
- Conducts shift briefings to ensure hotel activities and operational requirements are known
What do we need from you
- At least 2 years of working experience in the Housekeeping department in a supervisory role
- Minimum Diploma or equivalent plus 2 years' housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Ability to multitask and work independently
- Attentive to details and able to work on rotational shift
- Assist with other duties as assigned.
Front Office
Ability to Multitask
Budgets
Leadership
Microsoft Office
Housekeeping
Interpersonal Skills
Inventory
Property
Operations Management
Attentive
Communication Skills
Scheduling
Training Staff
Hospitality
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