Housekeeping Supervisor

2 weeks ago

Singapore Hotel Indigo Full time

**Hotel Indigo colleagues are the people at the center of every new story**. They make all guests feel welcome in the neighbourhood and at home in the hotel. At **Hotel Indigo®** we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

**Hotel Indigo colleagues are warm, personal, and unscripted.** They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are **drawn to discovering** what makes each of them unique. They are **inspiring storytellers** who inject positivity into their environment. They combine **informality and fun with professionalism and sophistication**.

Join us as a Housekeeping Supervisor (Public Area) in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:
**Financial returns**:

- Works with Superior / Assistant Housekeeping Manager in the preparation and management of the Department’s budget.

**People**:

- Supervise the implementation of housekeeping standards and procedures.
- Prepare and distribute public areas’ special projects to assigned staff and review priorities
- Schedule daily, weekly, monthly, and quarterly deep clean program
- Recommended changes to these standards and training needs on an ongoing basis
- Solve employee grievances
- Ensure consistency within the department
- Works with Superior and Human Resources on manpower planning and management needs
- Open and close the shift and ensure effective shift hand over
- Management of all incoming and outgoing calls

**Guest experience**:

- Maintain a current and thorough knowledge of all housekeeping systems
- Perform Routine inspections of all public areas’ cleanliness
- Liaise with Front Office for guest and hotel requirements
- Liaise and follow-up with Engineering on public area defects
- Co-ordinate special projects (example window and carpet cleaning)
- Anticipate guests’ needs and deliver True Responsiveness
- Management of lost property for the hotel
- Ensure you have complete knowledge of layouts and facilities

**Responsible business**:

- Maintain daily cleaning checklist report filing
- Manage and maintain cleaning equipments
- Participate in weekly public areas walk with HOD to identify areas of improvement.
- Conducts shift briefings to ensure hotel activities and operational requirements are known.

**QUALIFICATIONS AND REQUIREMENTS**:
High School or Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to speak, read and write English. Proficient in the use of Microsoft Office. Possesses organizational and training abilities.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including:

- Duty Meals
- Birthday Off
- Medical Benefits
- Dental Benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow Opportunities

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